Tetsumi Nagakawa
Summary
A professional Cafe Clerk with experience in preparing and delivering quality food and beverages, ensuring a clean and comfortable environment for customers. This individual upholds company standards by maintaining clean conditions and creating attractive product displays. Additionally, as a skilled tutor, the candidate is passionate about assisting students in achieving their academic goals by providing engaging and personalized learning experiences. This smart candidate also develops effective strategies to enhance students' academic performance, making them a versatile asset in both educational and customer service settings.
Overview
3
3
years of professional experience
Work History
Cafe Clerk
SAINTMARCCAFE
04.2023 - 02.2024
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained a safe work environment by adhering to food safety guidelines and promptly reporting any hazards or concerns.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Tutor at the Cram School
WASEDA ACADEMY
05.2021 - 02.2023
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Assisted students in developing study skills and strategies.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
No Degree - Professional Customer Service
Vanwest College
1016, Nelson St, Vancouver, BC01.2025
No Degree - Commerce
Keio University
Mita, Tokyo, Japan03.2026
Skills
I possess a versatile skill set effective in both tutoring at a cram school and working as a cafe clerk
My problem-solving ability allows me to quickly address both students' academic challenges and customer service issues, enhancing productivity and satisfaction
Additionally, my strong organizational skills are crucial for efficiently managing multiple tasks in fast-paced settings
Combined with my creativity, analytical, and interpersonal skills, I am well-equipped to contribute positively to any team and excel in dynamic environments
Languages
English
Limited Working
Timeline
Cafe Clerk
SAINTMARCCAFE
04.2023 - 02.2024
Tutor at the Cram School
WASEDA ACADEMY
05.2021 - 02.2023
No Degree - Professional Customer Service
Vanwest College
No Degree - Commerce
Keio University
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