Nicole Palmerio
Sault Ste. Marie,Canada
Summary
Compassionate and dedicated healthcare professional with diplomas in Addictions & Mental Health and Personal Support Worker. Skilled in providing client-centred care, crisis intervention, and emotional support. Experienced in both healthcare and customer service roles, with strong communication and interpersonal skills. Passionate about supporting individuals' mental, emotional, and physical well-being in residential, community, and clinical settings. Compassionate Personal Support Worker Student known for high productivity and efficient task completion. Possess specialized skills in patient care, mobility assistance, and health monitoring. Excel in communication, empathy, and time management to effectively support clients' needs.
Overview
11
11
years of professional experience
Work History
Personal Support Worker Student
Van Daele
Sault Ste. Marie, Ontario
02.2025 - 06.2025
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Performed light housekeeping duties such as laundry services for residents.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Residental Youth Worker
Larimar Homes
Sault Ste. Marie, Ontario
01.2023 - 11.2024
- Implemented behavior management techniques to guide youth towards positive choices.
- Supervised daily activities and interactions of youth in residential care.
- Maintained accurate records of youth progress and incidents for review.
- Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from youth.
- Developed positive relationships with residents through open communication, trust building, and role modeling.
- Conducted assessments of youth to identify any potential behavioral or emotional issues.
- Managed medication administration process for residents according to physician instructions.
- Used calm, positive, and encouraging approach with youth.
- Documented child progress, reporting extreme changes in behavior.
Dietary Aide
Collegiate Heights Retirement Home
Sault Ste. Marie, Canada
08.2018 - 10.2020
- Assisted residents with meal service, ensuring dietary needs and preferences were met.
- Maintained high standards of cleanliness and sanitation in food preparation areas.
- Supported dining room setup, serving meals, and providing a welcoming environment.
Server
Swiss Chalet
Sault Ste. Marie, Canada
01.2014 - 01.2017
- Delivered high-quality customer service in a fast-paced environment.
- Handled customer requests, resolved concerns, and ensured guest satisfaction.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Handled cash transactions accurately using point-of-sale systems.
Education
Diploma - Personal Support Worker (PSW)
Canadian Career College
Sault Ste. Marie05-2025
Diploma - Addictions and Mental Health
Canadian Career College
Sault Ste. Marie04-2024
High School Diploma -
St. Basil Secondary School
Sault Ste. Marie01.2012
Skills
- Addictions & Mental Health Support
- Personal Care & Daily Living Assistance
- Crisis Intervention
- Mental Health First Aid
- Case Management & Assessment
- Admissions & Discharge Support
- Effective Communication & Active Listening
- Team Collaboration & Client Advocacy
- Food Service & Dietary Support
- Behavioral assessment
- Daily living assistance
- Daily living support
References
Available upon request.
Timeline
Personal Support Worker Student
Van Daele
02.2025 - 06.2025
Residental Youth Worker
Larimar Homes
01.2023 - 11.2024
Dietary Aide
Collegiate Heights Retirement Home
08.2018 - 10.2020
Server
Swiss Chalet
01.2014 - 01.2017
Diploma - Personal Support Worker (PSW)
Canadian Career College
Diploma - Addictions and Mental Health
Canadian Career College
High School Diploma -
St. Basil Secondary School