Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pamela Román

Sudbury,Canada

Summary

Personal Support Worker Graduate seeking an opportunity within your facility where I may utilize my critical thinking abilities and emergency management to assist residents manage living normal and dignified lives.

Professional caregiver equipped with practical experience in delivering high-quality support and care. Proven ability to foster positive relationships with clients and team members, ensuring seamless collaboration and adaptable service delivery. Known for reliability, patience, and proficiency in essential caregiving tasks and procedures.

Overview

8
8
years of professional experience

Work History

Personal Support Worker Student

Ukrainian Canadian Centre
07.2024 - 10.2024
  • Assisted clients with Activities of Daily Living (ADLs), including personal care and oral hygiene, while promoting dignity and comfort.
  • Observed and promptly reported changes in clients’ physical or mental condition to supervisors to support timely care interventions.
  • Supported clients with feeding and ambulation, using mechanical lifts when necessary to ensure safe and respectful transfers.
  • Accurately documented daily care tasks and observations, maintaining clear and compliant client records for the care team.

Customer Return Representative

Amazon Fulfillment Center
11.2021 - 08.2023
  • Processing returns orders efficiently by accurately inputting them into the computer database program, ensuring timely resolution for customers.
  • Unpacking, processing, and efficiently returning orders to their designated locations, maintaining organization, and optimizing inventory management.
  • Managing return orders effectively, including damaged items, by implementing proper procedures for filtering out damaged products and maintaining inventory control standards.
  • Utilizing handheld scanning technology proficiently to accurately place products into barcoded shelves within the storage area, ensuring precise inventory tracking and efficient storage management.

Cashier/Customer Service Representative

Aroma Espresso Bar
07.2017 - 08.2017
  • Ensured food safety standards and customer satisfaction by meticulously monitoring and recording food preparation equipment and addressing any deviations.
  • Provided exceptional service by confidently describing menu items and recommending products tailored to customers’ preferences, fostering a welcoming environment, and enhancing their dining experience.
  • Efficiently prepared foods items, while proactively restocking customer service stations with essential items, ensuring seamless service and customer satisfaction.
  • Upheld impeccable hygiene standards and a pristine dining environment by diligently cleaning and sanitizing work areas and maintaining cleanliness in service and seating areas.

Deli Clerk

Metro
01.2017 - 04.2017
  • Delivered exceptional customer service by warmly greeting patrons and adeptly addressing their inquiries.
  • Upheld standards for product freshness and sanitation through meticulous attention to detail in product handling and storage.
  • Skillfully engaged customers in product interactions, effectively communicating relevant information to facilitate informed purchasing decisions, thus driving sales, and enhancing customer satisfaction.
  • Fulfilled customer orders by accurately selecting and packaging products ensuring customer orders were completed to their satisfaction.
  • Demonstrated a proactive approach to merchandising by consistently filling, maintaining, and rotating products and displays, contributing to a visually appealing and well-stocked shopping environment.

Education

Personal Support Worker Diploma -

Medix College
Toronto, ON
09.2024

Skills

  • Trained in personal support and emergency response
  • Understanding of how to assist individuals with personal hygiene and medication administration, oxygen therapy, hot and cold applications; awareness of common allergies and related first aid measures
  • Awareness of how to care for individuals with physical disabilities, various diseases, cognitive impairment and/or mental health issues
  • Hands-on classroom experience with range of motion exercises and other rehabilitative measures, aiding with walking, movement, positioning, mechanical and physical lifts and transfers
  • Familiarity with how to observe and report clinical and treatment findings, behavioral changes, and changes in ongoing conditions
  • Knowledge of how to maintain records and document procedures
  • Additional languages: Spanish

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Personal Support Worker Student

Ukrainian Canadian Centre
07.2024 - 10.2024

Customer Return Representative

Amazon Fulfillment Center
11.2021 - 08.2023

Cashier/Customer Service Representative

Aroma Espresso Bar
07.2017 - 08.2017

Deli Clerk

Metro
01.2017 - 04.2017

Personal Support Worker Diploma -

Medix College

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Pamela Román