Summary
Work History
Education
Skills
Clinicalpractice
Personal Information
Volunteer Experience
Timeline
Generic
Brenda Nganzi

Brenda Nganzi

Toronto,Canada

Summary

Dedicated and compassionate Personal Support Worker (PSW) with a strong passion for delivering exceptional care and support to individuals in need. Skilled in providing personalized assistance with daily living tasks, medication management, and vital sign monitoring. Committed to promoting independence, dignity, and well-being for all clients. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Work History

Personal Support Worker

New Horizons Tower
05.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented vitals, behaviors, and medications in client medical records.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Contributed to an interdisciplinary team approach when addressing complex client situations or needs.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Trained and coordinated work of new support workers.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Advocated for client rights and autonomy while navigating the complexities of various healthcare systemssettings.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Coordinated transportation services for clients'' medical appointments or social engagements as needed.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Completed regular check-ins and progress report for each client.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Certificate - Personal Support Worker (PSW)

Peak Private Health Care College

Skills

  • Personal care and support
  • Assistance with daily living tasks
  • Medication management
  • Vital sign monitoring
  • Wound care and management
  • Mobility assistance and transfers
  • Cognitive and mental health support
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Time management and organizational skills
  • Ability to lift and transfer clients (50 lbs)
  • First Aid and CPR certification
  • Infection control and prevention
  • Chronic disease management
  • Mental health and addictions support
  • Crisis intervention and management
  • Palliative care and support
  • Grief and loss support
  • Respite care and relief
  • Household management and laundry
  • Meal preparation and nutrition
  • Assistive devices and mobility aids
  • Community resources and supports

Clinicalpractice

New Horizon Tower, Toronto, Ontario, 2024, Provided direct care and support to clients with diverse needs, including:, - Personal care and hygiene, - Assistance with daily living tasks, - Medication management, - Vital sign monitoring, - Wound care and management, - Mobility assistance and transfers, - Cognitive and mental health support, - Chronic disease management, - Palliative care and support

Personal Information

Title: Personal Support Worker (PSW)

Volunteer Experience

[Insert organization name], Toronto, Ontario, 2024, Provided support and companionship to clients, assisting with:, - Daily tasks and errands, - Social interaction and activities, - Meal preparation and nutrition, - Household management and laundry, - Respite care and relief

Timeline

Personal Support Worker

New Horizons Tower
05.2024 - Current

Certificate - Personal Support Worker (PSW)

Peak Private Health Care College
Brenda Nganzi