NICOLE LENANE
Rocklin
Summary
Customer service professional with years of management and service experience. Possesses team management, leadership, organizational, problem solving, training, and excellent customer service skills to achieve company goals. I am looking for a position where I can utilize my abilities and collaborative spirit to bring value within a larger team.
Overview
13
13
years of professional experience
Work History
Assistant Manager/Visual Merchandising Manager
Madewell
09.2021 - Current
- Responsible for email correspondence with corporate partners, sales reporting and business analysis, fielding customer and corporate phone calls to correct store zone, handling and filing sensitive employee documents, both running and taking part in corporate zoom meetings.
- Execute consistent roll out of new product with a focus on driving sales through customer experience, visual presentations, and a strong attention to detail.
- Running sales floor while modeling customer service according to company's high standard.
- Preforming opening and closing procedures, cash handling, and bank deposit management.
Senior Stylist
Stitch Fix
06.2017 - 12.2020
- Curated clients wardrobe/managed and interfaced with clients on a regular basis, provided excellent customer service as a personal stylist while functioning as a partner within a larger team.
- Created bi-weekly newsletters for styling team about current fashion trends, company updates, and fashion week recaps to help enhance the experience and knowledge our stylists gave to our cliental.
Shift Manager
Peets Coffee And Tea
10.2011 - 06.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Provided high quality beverages based on company's strict and award-winning standard.
Hair Stylist
Supercuts
08.2014 - 04.2016
- Provided expert haircutting, coloring, and styling services to client based on consultation and continued communication throughout the service.
- Determined appropriate hair treatments based on hair conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
Education
Cosmetology License -
Citrus Heights Beauty College
Citrus Heights, CA06.2014
High School Diploma -
Woodcreek High School
Roseville, CA05.2009
Skills
- Leadership
- Organization / Time Management
- Detail Oriented
- Proficient in Microsoft Suite
- Communication
- Customer Service
- Typing 55 WPM
Hobbies and Interests
- Freelance Photography
- Cooking and baking with my nieces and nephews
- Gardening
- Book Club
- Interior Design
Timeline
Assistant Manager/Visual Merchandising Manager
Madewell
09.2021 - Current
Senior Stylist
Stitch Fix
06.2017 - 12.2020
Hair Stylist
Supercuts
08.2014 - 04.2016
Shift Manager
Peets Coffee And Tea
10.2011 - 06.2017
Cosmetology License -
Citrus Heights Beauty College
High School Diploma -
Woodcreek High School
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