Nicole Harris
Vancouver,BC
Summary
Skilled Visual Merchandising Manager with a proven track record of driving sales and traffic through creative, and impactful product placement. Effective leader with a strong ability to drive sales and customer engagement through effective training and coaching.
Overview
12
12
years of professional experience
Work History
Senior Visual Merchandising Manager
West Elm
Vancouver , BC
2021.02 - 2024.06
- Developing training programs for employees on proper execution of visual merchandising tactics within stores.
- Adjusted displays for product launches, seasonal themes, and pricing strategies.
- Improved customer satisfaction through strong store partnerships.
- Ensured compliance with company policies, procedures, and standards for store operations, customer service, visual presentation, and safety.
- Tracked performance metrics such as total sales volume generated by visual merchandising efforts versus budgeted goals.
- Conducted regular audits of the stores to ensure that displays were properly set up and merchandise was accurately represented.
- Consulted with management and advertising teams to plan optimal promotions.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Monitored inventory levels in order to ensure adequate stock is available for upcoming campaigns or events.
- Executed display modifications based on identified trends or opportunities for improvement.
- Coordinated with vendors regarding new products or seasonal promotions for timely delivery of supplies needed for store setup.
- Developed and implemented visual merchandising strategies to increase sales and enhance customer experience.
Market Sales Manager
LXRandCo
Vancouver , BC
2017.01 - 2021.01
- Provided leadership in developing creative solutions for challenging sales scenarios.
- Created operational store standards that resulted in 0% inventory loss consistently over a 3-year span.
- Reviewed customer feedback surveys in order to ensure high levels of satisfaction across all accounts.
- Implemented successful pricing strategies to maximize profits while maintaining customer loyalty.
- Responded quickly and efficiently to inquiries from both internal staff members and external customers.
- Managed a team of sales professionals by providing guidance, coaching, and feedback on performance metrics.
- Analyzed sales data to determine areas of improvement and develop strategies for increased sales.
- Researched industry trends in order to better understand current customer needs.
- Monitored competitor activities and identified potential markets for product expansion.
- Evaluated CRM data to maintain current client base and resurrect previous leads.
Assistant Store Manager
Danier Leather
Vancouver , British Columbia
2012.07 - 2017.01
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided training to new employees on company policies and procedures.
- Received large shipments in a thorough manner, resulting in a 0% inventory discrepancy.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Associates Degree - Fashion Marketing
Blanche MacDonald
Vancouver, BC2016-09
Associates Degree - Fashion Design
Pacific Design Academy
Victoria, BC2012-06
Skills
- Inventory Management
- Customer Relationship Management
- Visual Merchandising
- Leadership
- New Store Setups
- Strategic Planning
- Team Building
- Trend Forecasting
References
References provided upon request
Timeline
Senior Visual Merchandising Manager
West Elm
2021.02 - 2024.06
Market Sales Manager
LXRandCo
2017.01 - 2021.01
Assistant Store Manager
Danier Leather
2012.07 - 2017.01
Associates Degree - Fashion Marketing
Blanche MacDonald
Associates Degree - Fashion Design
Pacific Design Academy
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