CasSondra Burch
Mentor
Summary
Experienced leader with a proven track record in successfully guiding teams and managing multiple projects that drive team success and organizational growth. Recognized for a collaborative approach and unwavering commitment to excellence, this professional combines strategic thinking with hands-on experience to consistently deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Visual Merchandising Manager
Dillard’s
10.2022 - Current
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
Assistant Manager
Marc Glassman Inc.
07.2019 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Marketing/Membership Supervisor
Sam’s Club
04.2019 - 07.2019
- Managed and updated membership database, ensuring accurate record-keeping and timely renewal notices.
- Collaborated with marketing team to create targeted membership promotions, driving new member acquisition.
- Resolved member concerns efficiently, maintaining high levels of customer satisfaction.
- Trained and mentored new staff members in membership policies and procedures, enhancing overall team performance.
- Implemented new member onboarding processes, providing a seamless transition into the community for newcomers.
- Developed and executed successful membership events, fostering a sense of community among members.
- Partnered with other organizations or associations in collaborative projects that added value to memberships while expanding networking opportunities.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Operations Manager
Crothall Healthcare
05.2017 - 04.2019
- Interview, hire, train and manage in-house medical center patient transport staff of 20 and volunteer staff of 65+ to safely move patients within the two medical facilities on behalf of Lake Health Systems
- Assist hospital housekeeping staff and peer leadership members with medical center cleaning assignment and completion to comply with federal, company and client requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Vacant Property Registration
Safeguard Properties
09.2013 - 05.2017
- Customer service: phone and email-based data entry to complete the legal municipality registration of vacant and foreclosed properties across the United States on behalf of the property mortgage holding financial institution
- Status: Local facility closed and operations moved to company headquarters
- Supported the creation of event-specific registration forms, incorporating relevant information fields for accurate data collection.
- Maintained confidentiality of sensitive personal information while working with participant databases, adhering to data protection protocols.
- Addressed potential issues proactively, resolving registration-related concerns promptly and professionally.
- Increased accuracy in participant records by diligently reviewing and updating database entries as needed.
- Obtained updated contact information from all subjects and verified data for accuracy.
Education
Associate Degree - Graphic Arts, Business Management
Virginia Marti College
Lakewood, OhioSkills
- Leadership
- Retail Management
- Office Management
- Restaurant Management
- Stock Flow Management
- Training
- Managing Staff
- Customer Service
- Sales
- Coaching
- Recruiting
- Human Resources
- P&L Management
- Loss Prevention
- Entrepreneurship
- Business Ownership
- Commission Sales
- Online Sales
- Face-to-Face Sales
- Plan-O-Gram Implementation
- Product Placement
- Event Planning
- Fundraising
- Performance Management
- Fast-Paced Environment Adaptability
- Detail Oriented
- Multi-tasking
- Calm Under Pressure
- Marketing
- Cold Calling
Timeline
Visual Merchandising Manager
Dillard’s
10.2022 - Current
Assistant Manager
Marc Glassman Inc.
07.2019 - 10.2022
Marketing/Membership Supervisor
Sam’s Club
04.2019 - 07.2019
Operations Manager
Crothall Healthcare
05.2017 - 04.2019
Vacant Property Registration
Safeguard Properties
09.2013 - 05.2017
Associate Degree - Graphic Arts, Business Management
Virginia Marti College
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