Nicole Johnson
175 Lyons Close, Red Deer,AB
Summary
Respected professional with extensive experience totally 27 years in all areas of Health Information Management. Willing to take on any and all challenges while offering new ideas to improve workflow and employee productivity and job satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate team player with strong organizational skills while able to work independently to ensure accuracy and efficiency of task completion. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision-making, leadership and communication talents. Polished individual providing the oversight needed for process improvements and increased and improved workflows. Highly organized and hardworking with excellent planning and program management skills. Impeccable work ethic makes me a valuable addition to a Supervisory Team.
Overview
31
31
years of professional experience
Work History
Health Information Management Professional II
Red Deer Regional Hospital Centre
06.2017 - Current
- Coding Lead for Central Zone supervising all Coding Specialists and assisting with questions regarding all aspects of coding and Connect Care to help staff find resolutions and understanding of key concepts to ensure smooth transition to provincial work queue.
- Have participated in interview process with my Supervisor when required and assisted in selection new employees.
- Proven ability to learn quickly and adapt to new situations. Have learned key concepts of Connect Care workflow very quickly and continue to improve knowledge to ensure accurate coding and patient information while complying with provincial and national standards and policies.
- Recognizes problems related to registration and HIRM in Connect Care and forwards them to appropriate team for resolution.
- Conducts education and training activities as preceptor for all HIM students and new Coding Specialists. Receive positive feedback from students and co-workers regarding my ability to build confidence and teach new concepts.
- Participates in multiple provincial committees to discuss Electronic Health Records, Coding Practices and methods to improve overall workflows.
- Offers suggestions for improvement to ensure provincial standardization and resolution of issues to align with provincial service delivery model.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Proven successful working within tight deadlines and fast-paced environment. Manages time efficiently in order to complete all tasks within deadlines.
- Ensures attention to detail while completing assignments.
- Develops and maintains courteous and effective working relationships. Cultivates interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identify issues using critical thinking, analyzes information and provides solutions to problems.
Health Information Management Professional I
Red Deer Regional Hospital Centre
06.2012 - 06.2017
- Responsible for accurate coding and abstracting Inpatient, Day Surgery, Emergency, and Outpatient Records.
- Completed month end submission process to MACAR for all NACRS visits.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Health Information Management Professional I
St. Mary's Hospital
10.2004 - 06.2012
- Accurate coding and abstracting of DAD and NACRS records.
- Completed daily hospital census.
- Completed month end statistics regarding occupancy rates, ALC and palliative totals.
- Assisted in completion of quantitative/qualitative chart analysis.
- Performed weekly chart count.
- Fulfilled all types of disclosure of information requests.
- Answered phones and deal with public as required..
- Trained in registration department/switchboard and helped when required.
Health Information Management Professional I
Wetaskiwin Health Centre; Health Information Services
07.2000 - 10.2004
- Accurate coding and abstracting of all types of NACRS records.
- Completed error status report corrections.
- Managed all duplicate client number corrections in Medi Patient information system.
- Completed month end statistics and quantitative/qualitative analysis.
Clerk II
Wetaskiwin Health Centre; Health Information Services
01.1998 - 07.2000
- Performed assembly and quantitative analysis of patient charts.
- Completed reception duties including answering telephone and referring to appropriate personnel.
- File loose/late reports and pull charts are required
- Performed weekly chart count.
- Performed release of information to certified medical personnel.
- Completed medical transcription duties when required.
Medical Transcriptionist/File Clerk
Wetaskiwin Health Centre; Health Information Services
06.1996 - 01.1998
- Completed accurate transcription of all types of medical reports.
- Was also employed as relief file clerk during that time and completed various filing duties.
Cashier Supervisor
Shoppers Drug Mart
01.1992 - 08.1994
- Performed interviews and hired new staff.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands including vacation approval.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset while ensuring company policies and procedures were being followed.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Education
Certification - Health Information Management Professional
Canadian Healthcare Association
Canada06.2000
Diploma - Medical Office Administration
Grant MacEwan Community College
Edmonton, AB06.1995
High School Diploma -
Camrose Composite High School
Camrose, AB06.1990
Skills
- Organized and analytic thinking to solve problems and lead team with effective and productive results while maintaining good relationships with employees
- Extensive knowledge of all aspects of Health Information Management Department with 27 years of experience in all roles within HIM
- Impeccable work ethic
- Fast learner with eagerness to expand knowledge and skill set
- Possesses confidence required to lead team with willingness to accept direction from superiors
- Effective communicator with strong interpersonal skills
- Recognizes forward thinking and adapts to upcoming changes to processes within HIM
- Ability to prioritize tasks to ensure completion of all responsibilities
Affiliations
Canadian Health Information Management Association: Active Member since 2000.
Timeline
Health Information Management Professional II
Red Deer Regional Hospital Centre
06.2017 - Current
Health Information Management Professional I
Red Deer Regional Hospital Centre
06.2012 - 06.2017
Health Information Management Professional I
St. Mary's Hospital
10.2004 - 06.2012
Health Information Management Professional I
Wetaskiwin Health Centre; Health Information Services
07.2000 - 10.2004
Clerk II
Wetaskiwin Health Centre; Health Information Services
01.1998 - 07.2000
Medical Transcriptionist/File Clerk
Wetaskiwin Health Centre; Health Information Services
06.1996 - 01.1998
Cashier Supervisor
Shoppers Drug Mart
01.1992 - 08.1994
Certification - Health Information Management Professional
Canadian Healthcare Association
Diploma - Medical Office Administration
Grant MacEwan Community College
High School Diploma -
Camrose Composite High School
Similar Profiles
MARY CHRISTINE MADASMARY CHRISTINE MADAS
Travel Registered Nurse at Red Deer Regional Hospital CentreTravel Registered Nurse at Red Deer Regional Hospital Centre
Khara VariacionKhara Variacion
Health Care Aide at Wainwright Health CentreHealth Care Aide at Wainwright Health Centre
Megan PashulkaMegan Pashulka
Medical Radiology Technologist II at Peter Lougheed Centre, AHSMedical Radiology Technologist II at Peter Lougheed Centre, AHS