Nicole Cameron
Moncton,NB
Summary
Assisted customers with inquiries and resolved issues effectively. Supported administrative tasks to enhance office efficiency. Collaborated with team members to improve service delivery.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pier 4 Residential
11.2025 - Current
- Managed office communications and correspondence to enhance workflow efficiency.
- Coordinated scheduling and calendar management for senior executives, optimizing time allocation.
- Developed and maintained filing systems to improve document retrieval speed and organization.
- Implemented process improvements that reduced administrative errors, increasing overall operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Processed invoices and expense reports, ensuring accuracy and timely reimbursement.
Administrative Assistant
Start to Finish Property Management
Moncton, NB
02.2025 - 11.2025
- Managed daily phone calls and emails regarding apartment rentals and monthly rent inquiries from current residents. Assisted residents in submitting work orders for maintenance requests.
- Drafted and organized memos for resident communication.
- Processed rental payments and generated receipts for transactions.
- Assisted property manager in executing various side projects.
- Managed collection and reconciliation of laundry revenue.
- Reviewed applications for apartment rentals and facilitated communication with references to support tenant selection.
Customer Service Representative
Pethealth Inc.
07.2023 - 02.2025
- Assisted clients in reporting lost pets to aid recovery efforts. Collaborated with facilities to reunite found pets with owners. Supported communication between clients and pet recovery services and individuals who found pets.
- Executed closure of open reports for reunited pets, ensuring accurate documentation.
- Informed pet parents regarding the status of found or deceased pets.
- Executed updates to contact information to ensure accuracy and accessibility.
Client Care Representative
LifeWorks
Toronto, ON
10.2022 - 08.2023
- Answering calls from clients to offer services from there EFAP program.
- Recommending services that may best suite the client
- Transferring calls to our counselors within our company
- Schedule/Cancelling/Rescheduling appointments for clients
Customer Relations Specialist
SynergyChat
New York, USA
05.2017 - 10.2022
- Achieved high customer satisfaction ratings by delivering prompt and accurate responses in online chat for multiple Canadian companies, including car dealerships, realty services, and educational institutions. Fostered positive customer experiences through effective issue resolution and support.
- Responded to customer queries by highlighting key website information that required further explanation.
- Conducted thorough questioning to identify precise client objectives and desired outcomes.
- Coordinated the processing of client forms to ensure timely responses to inquiries.
Education
Graduate/Diploma - undefined
Harrison Trimble High School
Moncton, NB06-1998
Skills
- Demonstrated punctuality and reliability while exercising independent initiative
- Demonstrated rapid learning and adaptability in dynamic environments
- Demonstrated ability to excel in both independent and collaborative work environments
- Navigated and resolved challenging behaviors and situations with effective strategies
- Cultivated professional relationships through friendly and approachable communication
- Utilized Windows 11 and Microsoft Office to complete daily tasks efficiently Supported team communication through Outlook and Zoom Assisted in document management using Google Docs and Adobe Reader Navigated Internet Explorer for research and information gathering
- Demonstrated proficiency in typing at a speed of 40-45 words per minute
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Administrative Assistant
Pier 4 Residential
11.2025 - Current
Administrative Assistant
Start to Finish Property Management
02.2025 - 11.2025
Customer Service Representative
Pethealth Inc.
07.2023 - 02.2025
Client Care Representative
LifeWorks
10.2022 - 08.2023
Customer Relations Specialist
SynergyChat
05.2017 - 10.2022
Graduate/Diploma - undefined
Harrison Trimble High School