Arizo Rasuli
Ottawa,ON
Summary
Detail-oriented and dedicated Client Care Specialist with a passion for providing knowledgeable service to clients. Proven track record of exceeding customer expectations. Ready to utilize extensive experience to tackle new professional opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Administrative Assistant
World Financial Group
Ottawa, ON
09.2018 - Current
- Reviewed financial documents and prepared spreadsheets of data for analysis.
- Created reports detailing financial transactions, such as payments and expenditures.
- Managed confidential financial forms, permanent records, and employee files.
- Handled multiple tasks and prioritized demands in high-pressure situations.
- Collaborated effectively with team members, clients, community partners, employers, and training providers.
- Maintained and strengthened existing client relationships, while expanding the overall insurance portfolio.
Accounting Clerk
RE/MAX
Ottawa, ON
01.2015 - 09.2018
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Prepared bank deposits by compiling data from cashiers.
- Resolved customer inquiries regarding bills and payments.
- Developed procedures to improve accuracy of financial data entry processes.
- Worked competently and efficiently in a computerized environment.
- Managed the company's finance with QuickBooks.
Cultural Intern
CISOC - Cultural Interpretation Services for Our Communities
Ottawa, ON
02.2012 - 11.2016
- Provided precise and culturally appropriate interpretation, both in person and over the phone, between service providers and clients with limited English proficiency in various settings, such as healthcare, legal, social services, and education.
- Helped bridge cultural gaps by explaining cultural nuances, traditions, and practices that may affect the understanding of both parties during interactions.
- Offered support during crisis interventions, helping clients and service providers communicate effectively in high-stress situations, such as medical emergencies or legal proceedings.
- Followed CISCO's code of ethics, including neutrality, impartiality, and respect for all clients and professionals involved.
- Adapt communication styles to respect cultural sensitivities and ensure mutual understanding, without altering the meaning of the conversation.
- Maintained strict confidentiality and professionalism while handling sensitive client information in accordance with organizational policies and ethical standards.
Settlement Worker
Jewish Family Services
Ottawa, ON
01.2013 - 04.2015
- Provided culturally sensitive information and referrals to clients from diverse backgrounds.
- Developed and implemented settlement plans for newcomers, including housing needs, language classes, employment services and other related resources.
- Assisted with the interpretation of documents such as forms, letters, policies and regulations.
- Facilitated workshops on topics such as job search skills, financial literacy, health care access and cultural orientation.
- Conducted follow-up visits with clients to ensure successful integration into Canadian society.
- Maintained accurate records of all client interactions using a database system.
- Collaborated with local government agencies, social service providers and employers to coordinate services for newcomers.
- Provided assistance with completing paperwork related to immigration or refugee claims processes.
- Acted as a liaison between newcomers and employers during job placements.
- Maintained accurate records and documented client data in company databases.
UNDP Gender Officer
Ministry of Women’s Affairs
Kabul, Afghanistan
03.2010 - 12.2012
- Integrated gender considerations into all aspects of UNDP's budget.
- Conducted gender assessments and analyses to identify gender disparities, needs, and opportunities in development programs and projects.
- Collected and analyzed gender-disaggregated data to track progress and highlight areas with ongoing gender disparities.
- Advocated for gender-responsive budgeting practices.
Education
High School Diploma -
Rideau High School
Ottawa, ON06-1999
Some College (No Degree) - Economics
Carleton University
Ottawa, ONSkills
- Cultural awareness and respect in all interactions, treating all clients with dignity
- Willingness to work in a frontline service delivery environment, including in person, in the community, via phone, and through virtual service options
- Strong verbal and written communication skills
- Initiative to solve problems, and make independent decisions
- Empathy and sensitivity toward the special needs of social services clients
- Strong organizational skills, with demonstrated reliability and judgment
- Proficient in English, Farsi (Persian), Dari, and Pashto, with intermediate proficiency in French and Urdu
- Proficient in technology, including QuickBooks Pro Online, Microsoft Office Suite, and various communication tools, adds to my overall skill set
Languages
English
Professional
Persian
Professional
French
Limited
Pashto
Professional
Urdu
Limited
Dari
Professional
Certification
- Certified Cultural Interpreter –Dari & Farsi - Ottawa, Canada
- Income Tax Returns certified - Community Volunteer Income Tax Program (CVITP) Ottawa, ON
Affiliations
- Cultural Events: Attend cultural festivals, art exhibits, or music concerts to appreciate diversity and artistic expression.
- Volunteer Work: Participate in local charities, shelters, or community organizations, dedicating time to assist those in need.
- Travel Experiences: Explore different cultures through travel, which broadens your perspective and adaptability.
- Entertainment: Movies and TV Serieses
References
References available upon request.
Timeline
Financial Administrative Assistant
World Financial Group
09.2018 - Current
Accounting Clerk
RE/MAX
01.2015 - 09.2018
Settlement Worker
Jewish Family Services
01.2013 - 04.2015
Cultural Intern
CISOC - Cultural Interpretation Services for Our Communities
02.2012 - 11.2016
UNDP Gender Officer
Ministry of Women’s Affairs
03.2010 - 12.2012
- Certified Cultural Interpreter –Dari & Farsi - Ottawa, Canada
- Income Tax Returns certified - Community Volunteer Income Tax Program (CVITP) Ottawa, ON
High School Diploma -
Rideau High School
Some College (No Degree) - Economics
Carleton University
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