Nickiesha Marshall
Barrie,ON
Summary
To obtain a Personal Support Worker position, where I can apply my post - secondary education, My extensive passion to work with seniors and my several years of customer service experience
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
20
20
years of professional experience
Work History
Personal Support Worker
Baycrest Hospital
06.2019 - Current
Personal Support Worker - Community Placement
Rockcliffe Sienna Senior Living
08.2011 - Current
- Providing individualized support to clients and assisting them in improving quality of life
- Assisting clients in day - to - day activities from personal hygiene to taking meals
- Lending compassionate support in fulfilling complex needs of clients
- Providing personal assistance and Care to clients
- Encouraging and accompanying clients to social and community - base activities
- Handling and resolving behavioral and personal problems of clients , in a sensitive and efficient manner
Personal Support Worker
SRT Med Staff
11.2017 - 01.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored patient health status and reported changes to nursing staff.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed clinical conditions of patients while providing direct patient care services.
Personal Support Worker
Fieldstone Common Senior Living
03.2012 - 10.2020
Room Attendant
Delta Toronto East Hotel
06.2014 - 12.2018
Personal Support Worker - Clinical Placement
Fieldstone Commons Care Community
07.2017 - 08.2017
- Maintaining a clean environment and living are for clients
- Providing personal Care, hygiene and physical assistant
- Monitored client condition and inform Supervisor in case of an unusual change
- Helping elderly and disabled client bathing , grooming and oral care
- Assisting with dressing , undressing and toileting activities
- Assisting clients in feeding , changing and providing assistance in walking
- Turning and repositioning client and encouraging movement to prevent skin breakdown
Room Attendant
Sunset Jamaica Grande Resort, Jamaica
09.2009 - 02.2010
Room Attendant
Royal Caribbean Cruise Lines
12.2008 - 06.2009
Room Attendant
Delta Grandview Resort, Huntsville, Ontario
05.2008 - 10.2008
Room Attendant & Dining Room Server
Hamilton Inn, Mackinaw City, Michigan
11.2006 - 04.2007
Room Attendant & Dining Room Server
Club Riu Hotel, Jamaica
10.2005 - 11.2006
Education
Personal Support Worker Diploma Program - NACC Certificate
Medix College of Healthcare
Toronto, ONSkills
- Excellent communication skills
- Organization skills
- Awareness of care for individuals with physical disabilities
- Awareness of cognitive impairments
- Awareness of mental health issues
- Hands-on classroom experience
- Range of motion exercises
- Rehabilitative measures
- Assistance with walking
- Movement assistance
- Positioning assistance
- Mechanical lifts
- Physical lifts
- Transfers
- Assistance with personal hygiene
- Laundry related tasks
- Effective team player
- Strong customer service skills
- Interpersonal skills
- Knowledge of housekeeping procedures
- Ability to perform work duties to high standards
- Ability to work in unusual surroundings
- Observation skills
- Documentation skills
- Reporting skills
- Courteousness
- Willingness to stretch working hours
- Above and beyond attitude
- Personal hygiene care
- Compassionate caregiving
- Compassionate care
- Dementia care
- Client dressing
- Crisis intervention
- Fall prevention
- Patient care
- Toileting assistance
- Daily living activities assistance
- Hoyer lifting equipment
References
Excellent references available upon request.
Key Qualifications And Skills
- Excellent communication and organization skills
- Awareness of how to care for individuals with physical disabilities, cognitive impairments and/or mental health issues
- Hands-on classroom experience with range of motion exercises and other rehabilitative measures, providing assistance with walking, movement, positioning, mechanical and physical lifts and transfers
- Understanding of how to assist with all aspects of personal hygiene including laundry related tasks
- Effective team player, strong customer service and interpersonal skills
- Avid knowledge of housekeeping procedures
- Ability to perform work duties pertinent to high standards and unusual surroundings
- Able to observe, document and report any emotional or physical changes in the clients condition to the Charge Nurse or Supervisor
- Courteous with clients, residents and staff
- Willing to stretch existing working hours to accommodate work
- Above and beyond attitude
Timeline
Personal Support Worker
Baycrest Hospital
06.2019 - Current
Personal Support Worker
SRT Med Staff
11.2017 - 01.2025
Personal Support Worker - Clinical Placement
Fieldstone Commons Care Community
07.2017 - 08.2017
Room Attendant
Delta Toronto East Hotel
06.2014 - 12.2018
Personal Support Worker
Fieldstone Common Senior Living
03.2012 - 10.2020
Personal Support Worker - Community Placement
Rockcliffe Sienna Senior Living
08.2011 - Current
Room Attendant
Sunset Jamaica Grande Resort, Jamaica
09.2009 - 02.2010
Room Attendant
Royal Caribbean Cruise Lines
12.2008 - 06.2009
Room Attendant
Delta Grandview Resort, Huntsville, Ontario
05.2008 - 10.2008
Room Attendant & Dining Room Server
Hamilton Inn, Mackinaw City, Michigan
11.2006 - 04.2007
Room Attendant & Dining Room Server
Club Riu Hotel, Jamaica
10.2005 - 11.2006
Personal Support Worker Diploma Program - NACC Certificate
Medix College of Healthcare