Kim Anthony
Guelph,Ont
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology.
Overview
4
4
years of professional experience
1
1
Language
Work History
Personal Support Worker
East Wellington Community Services
05.2021 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Self-motivated, with a strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Trained and coordinated work of new support workers.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
Coordinator
Shoppers Drug Mart—Covid Testing
10.2020 - 06.2021
- Liaison with clients to book appointment times for testing - Managed over 200 calls a day as well as booking clients in for appointment times. -Liaison with pharmacists for testing
- Work with pharmacy staff to answer phones, file paperwork, as well as fill pharmacy orders -
- Complete assessments for clients and screen for identifiable criteria - File and maintain paperwork for testing and client information - Maintain strict confidentiality - Educate clients on new health and safety protocols
- Worked in pharmacy occasionally submitting prescriptions and submitting benefit information
- Increased customer satisfaction
- Gathered and organized materials to support operations
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Delegated tasks to administrative support staff to organize and improve office efficiency
Personal Support Worker
Wellington Terrace Long Term Care
04.2019 - 07.2020
- Following care plan, observing and reporting any substantial findings and/or changes in residents behavior to the appropriate registered member of health care team Working under the supervision of an RN, RPN and other Healthcare professionals - Assisting with ambulation, positioning and transferring using mechanical lifts such as the Hoyer lift - Assisting with Activities of Daily life - Using POC to document findings for residents - Liaison with residents and their families to promote well being and the best care - Advocate for residents and their families
- Responsible for care of 13-15 clients per shift
Program Facilitator
- Responsible for structuring activities that meet individual needs as per care plans - Adapts and modify activities to meet special needs of the client
- Performs other related duties as assigned by the Director of Day Programs.
- Increased client participation in cognitive, physical and mental activities.
- Assisted in establishing new Care Plan layouts to promote easier review for care workers.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program
- Identified areas in need of improvement and implemented solutions
- Provided ongoing direction and leadership for program operations
- Organized and managed program development from conception through successful execution
- Kept program-related data accurate, up-to-date and easily accessible for accessibility
- Engineered creative and innovative ways to enhance and promote client engagement in activities.
Education
Health Aide
Personal Support Worker Program
Some College (No Degree) -
High School Diploma -
06.1991
Skills
- Excellent communication skills
- Flexible
- Self reliant
- Excellent time management
- Can perform job duties efficiently and prioritize tasks
- Compassionate, caring and empathetic
- Fun and outgoing personality
- Strong telephone communication skills
- Quality Patient Care
- Collecting Intake Information
- Appointment Scheduling and Confirmation
- Appointment Booking
- Patient Follow-Up
- Patient Relations
- Data Entry
Accomplishments
- Personal Support Worker Certificate
- St John Ambulance Standard First Aid - CPR C -AED
- Respirator Fit Certification
- Mental Health First Aid Certification
- SAFEtalk Certificate
- Palliative Care Certificate
- GPA- Gentle Persuasiveness Approach Certificate
References
- References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Support Worker - East Wellington Community Services
05.2021 - Current
Coordinator - Shoppers Drug Mart—Covid Testing
10.2020 - 06.2021
Personal Support Worker - Wellington Terrace Long Term Care
04.2019 - 07.2020
Program Facilitator -
Conestoga College - , Health Aide
Sheridan College - Some College (No Degree),
Acton District High School - High School Diploma,