Nicholas Luciano

• Streamlined retail operations by implementing efficient inventory management systems and staff scheduling strategies.
• Enhanced customer satisfaction by regularly evaluating store layouts, optimizing product placement, and ensuring clean facilities.
• Increased sales through effective merchandising tactics, targeted promotions, and well-trained sales teams.
• Reduced shrinkage rates with vigilant loss prevention efforts and comprehensive staff training programs.
• Collaborated with cross-functional teams to develop marketing campaigns that drove foot traffic and increased overall revenue.

• Provides operational support for all Tiffany stores across Canada

• Works closely with Accounts Payable and external third party vendors

• Supports administrative duties

• Partners with Operations Coordinator and Store Director to address questions on policy and procedures with sales team

• Escalates IT issues and follow up with regional support for timely resolution

• Provides exceptional operational support to drive sales and services

• Helped create and still acts as an Administrator for a Facebook group called Canada Shoe Trade which helps like-minded people from across Canada to buy, sell and discuss fashion
• Currently has 25k members in group

• Lead coached and developed Inventory Integrity Associates as well as Return To Vendor Associates
• Partnered with Operations Manager, Loss Prevention Manager, Sales Managers and Head Office Operations Team to plan and execute scheduled cycle counts for the store as well as writing in/off inventory from cycle count results
• Oversaw resolving outstanding operational tasks impacting Inventory Integrity (e.g. aged in transit, outstanding customer transfer sales, unprocessed Ecomm returns)
• Oversaw payroll of employees on Operations Team
• Lead and oversaw six yearly store-wide inventory counts conducted by third-party partners
• Onboarded new hires during Orientation Week on monthly/bimonthly basis

• Executed cycle counts for the store including scanning and reviewing
• Investigated overages and shortages after completing counts
• Supported various inventory investigations and analysis (e.g. negative on-hand report, hand keyed report, etc)

• Supported and responded to inquires from in-store customers as well as employees, sold online merchandise, managed in-store orders, completed operational audits, online customer support, answered phones and helped shipping/stock department when needed