RAJ RAI
Toronto,ON
Summary
Team-minded Training Store Manager with 10+ years of experience training groups of employees in the Luxury Retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Overview
8
8
years of professional experience
Work History
Store Manager - Training Lead Canada
Thom Browne
09.2020 - Current
- Opened first Thom Browne Boutique in Canada, led recruiting, training, and operations for ground-breaking expansion
- Created immersive sales training to navigate pandemic and build client-centric team who exceeded budget in 2021 and 2022
- Won Hector's Cup in December 2022, for highest % increase of 10k clients; Top 4 MTM Program inCompany in under 3 years
- Drove and maintained solid operational processes, inventory management and inventory rationalization, scoring first 100% inventory results in North America
- Selected to Pilot new CRM tool, and roll it out across multiple stores in the region
Designer Sales Manager
Nordstrom
04.2019 - 08.2020
- Managed #2 Handbags business across Nordstrom, with $8M in sales, and 15 member team, 3 DSA and 2 assistant managers
- Supported Designer Sales Training for entire Store (M's + W's RTW, Shoes, and Accessories), 5 Managers, 10 ADM, and 70 Commissioned Associates
- Led weekly & Monthly with store teams with focus on designer sell-through, cross-selling and client retention.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Styling Sales Manager – Area Training Specialist
Nordstrom
07.2017 - 04.2019
- Managed New Hire Training for the entire store, included during the store opening with over 120 employees, and 25 managers
- Leading Weekly trainings, Rallies and Event Rollout across all divisions
- 1 of 5 managers in Canada, chosen to go to New York City for Nordstrom LIVE event in all of Canada, and lead trainings across Toronto Market
- Championed a One-Market strategy, leveraging digital selling and In-Home Appointments, to build brand awareness
- Trained and mentored 150+ new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Department Manager
Nordstrom, Men's Apparel
07.2016 - 07.2017
- Managed $5M Men's Apparel floor, with a team of 25 associates, and 2 Assistant Managers
- Improved the trend of business by 28%, and achieving above target in 3 of 4 quarters
- Created and enforced department trainings, procedures and standards to establish productivity and client growth
Department Manager
Nordstrom, Men's Ready-to-Wear
08.2015 - 07.2016
- Delivered a 35% increase on Opening Sales budget $6M and oversaw a team of 20 associates.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and expand Men's Ready-To-Wear brand offering
Education
Associate of Arts - Criminology
Douglas College
New Westminster, BC2010
Skills
- Client Base Retention
- Interpersonal Communication Skills
- Business Analytics
- Profit Target Achievement
- Sales Statistics Analysis
- Consultative Selling Techniques
- Collaborate Cross-Functionally
- Product Allocation
Timeline
Store Manager - Training Lead Canada
Thom Browne
09.2020 - Current
Designer Sales Manager
Nordstrom
04.2019 - 08.2020
Styling Sales Manager – Area Training Specialist
Nordstrom
07.2017 - 04.2019
Department Manager
Nordstrom, Men's Apparel
07.2016 - 07.2017
Department Manager
Nordstrom, Men's Ready-to-Wear
08.2015 - 07.2016
Associate of Arts - Criminology
Douglas College
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