Nichola Rodney Grant
TORONTO,ON
Summary
Results-driven Residential Property Manager experienced in maximizing property value across portfolios of multi-family units. Achieved optimized occupancy rates and reduced rental arrears through effective vendor contract management and compliance with Ontario Residential Tenancies Act. Focused on building high-performing maintenance teams and enhancing tenant satisfaction while applying strong organizational and problem-solving skills.
Overview
1
1
Language
6
6
years of professional experience
Work History
PROPERTY MANAGER
AKELIUS CANADA LTD
08.2023 - 08.2026
- Operations Management: Directed daily operations for a multi-family residential portfolio, managing critical building systems, preventive maintenance programs, and efficient unit turn cycles.
- Legal & Regulatory Compliance: Prepared, issued, and managed official legal forms and notices under the Ontario Residential Tenancies Act (RTA) and successfully represented the landlord at Landlord and Tenant Board (LTB) hearings.
- Tenant & Vendor Relations: Resolved complex resident concerns promptly while negotiating service contracts and auditing third-party vendors to guarantee high-quality service delivery.
- Team Leadership: Recruited, trained, and supervised onsite administrative staff and maintenance technicians, optimizing daily workload schedules and enhancing emergency response protocols.
- Inspections & Quality Control: Performed routine building, amenity, and suite inspections to proactively mitigate deficiencies, enforce strict safety standards, and protect long-term asset value.
- Transition Management: Coordinated unit turn readiness alongside seamless move-in and move-out logistics to establish immediate, high-quality resident satisfaction.
- Transition Management: Coordinated unit turn readiness and move-in/move-out logistics to achieve immediate resident satisfaction.
- Process Optimization: Contributed to the strategic design and corporate rollout of standardized operational procedures to enhance department-wide efficiency.
- Service Excellence: Championed people-first culture, combining attention to detail with cultural awareness to deliver inclusive resident community experiences.
PROPERTY ADMINISTRATOR
AKELIUS CANADA LTD
06.2020 - 08.2023
- Lease Administration: Oversaw leasing and legal administration for residential portfolio, ensuring compliance and efficiency throughout the process.
- Legal & Regulatory Compliance: Prepared and issued Residential Tenancies Act (RTA) statutory forms, including N4 (Notice for Non-payment of Rent), N5 (Notice to Terminate a Tenancy), and N8 (Notice to Terminate a Tenancy at the End of the Term), while managing L1 applications to ensure timely Landlord and Tenant Board (LTB) filing.
- Financial Operations: Processed monthly rent payments, managed accounts receivable, administered cheque requisitions, and systematically reduced portfolio arrears through structured collection strategies.
- Turnover Coordination: Coordinated move-in and move-out logistics, conducting suite inspections and distributing building-wide notices to facilitate smooth transitions.
- Legal & Regulatory Compliance: Prepared and issued RTA statutory forms, managing L1 applications to guarantee timely filing with Landlord and Tenant Board.
Education
BUSINESS MANAGEMENT
HUMBER COLLEGE OF APPLIES ARTS AND TECHNOLOGY
TORONTO CANADA01-2003
Skills
- Legislation & Compliance: Ontario Residential Tenancies Act (RTA), Landlord and Tenant Board (LTB) procedures
- Accounts receivable
- Residential tenancies compliance
- Workload prioritization
- Interpersonal communication
- Risk Management: Emergency Response Coordination, Tenant Relations, Dispute Resolution
- Facilities Operations: Contractor Management, Preventative Maintenance, Building Systems Oversight
- Rent management
- Communication: Exceptional interpersonal and written communication skills across diverse teams and tenant profiles
- Time Management: Proven ability to prioritize heavy workloads, manage multiple tasks, and meet strict deadlines
- Problem-Solving: Strong analytical, investigative, and proactive troubleshooting capabilities
- Adaptability: High reliability, trustworthiness, and the ability to perform efficiently under high-pressure situations
- Productivity Suites: MS Office Suite (Advanced Excel, Word, PowerPoint, Outlook)
- Staff management
- Stakeholder Engagement
Languages
English
Full Professional
Timeline
PROPERTY MANAGER
AKELIUS CANADA LTD
08.2023 - 08.2026
PROPERTY ADMINISTRATOR
AKELIUS CANADA LTD
06.2020 - 08.2023
BUSINESS MANAGEMENT
HUMBER COLLEGE OF APPLIES ARTS AND TECHNOLOGY