Amanda Holland
Clinton,ON
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable administrative and legal support professional with great attention to detail. Works well independently to carry out assignments. Maintains impeccable files and organized case materials.
Overview
17
17
years of professional experience
Work History
Practice Co-ordinator/Legal Assistant
Samfiru Tumarkin LLP
01.2015 - 08.2024
- Assisted in staff development for legal assistants within the employment practice. This included providing one-off mentoring and support, staff check-ins, training refreshers, and conflict resolution
- Hosted firm office hours (remotely), for any staff that had questions or needed guidance
- Attended Employment Practice group meetings and provided updates from Legal Practice Team
- Provided feedback and assisted with any refresher training needed for staff
- Participated in hiring for employment legal assistant. This included but was not limited to reviewing resumes, participating in interviews and aiding in training and mentoring new hires
- Provided off-boarding support for staff exiting the firm
- Coordinated and provided coverage for assistants on vacation
- Provided temporary or transitional support to legal reps who were without assistance
- Supporting 1-2 legal reps with their day-to-day practices by managing their calendars and assisting in administrative duties
- Managed a high number of files at any given time. Anywhere up to approximately 120 plus files at one time
- Administrative duties included but not limited to, reviewing, editing and sending correspondence to the court, clients and opposing counsel; scheduling calls, mediations, examinations, and courts dates; managing the day to day of the lawyer's calendar
- Drafted simple court documents for filing
- Running corporate profile searches
- Used online platforms to file court documents
- Engaged with various parties, including opposing counsel, court staff and clients
- Experience with various court documents within the Superior Court, Small Claims Court in Ontario, OLRB and HRTO
- Invoiced clients based on retainer agreements (Monthly, contingency etc.)
- Ability to review and understand various court legislation (Rules of Civil Procedure, Rules of Small Claims Court) as well as various practice directions for the various courts and jurisdiction. This included reviewing legislation throughout different provinces (Ontario, British Columbia, and Alberta)
- Organized files and updated same as the files progressed
- Handled various sensitive and confidential matters both for the files handled and any internal policy, procedure or HR changes
- Prioritizing competing priorities
- Experience with various platforms and software including but not limited to: Prolaw, JSO portal, Caselines, SugarCRM, Microsoft Office, Adobe, PCLaw and ECORE
- Compiled status reports for various legal reps and reviewed and compiled data from same.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated onboarding process for new hires, accelerated their integration into team.
- Volunteered to help with special projects of varying degrees of complexity.
Paralegal
Bianchi Paralegal Services
11.2012 - 12.2014
- Reviewed client information and in turn drafted and prepared Plaintiff's claims on behalf of clients
- This included drafting the paperwork and organizing all exhibits to be filed within the proper Small Claims Court
- Filed documents within Small Claims Court
- Drafted and prepared letters to clients, and solicitors for various legal issues within the office
- Prepare and filed defences for clients within the appropriate time frame as outlined within the Rules and Procedures of Small Claims Court
- Prepared various other forms for the courts including but not limited to: defences, affidavits, requests to clerk, and lists of proposed witnesses
- Handled sensitive and confidential matters that come into the office
- Researched and reviewed current case law for upcoming motions, settlement conferences, and trials
- Prepared for and attended various trial dates, including dates for motions, settlement conferences, assessment hearings and trials
- Organized and managed the office calendar which included having to deal with conflicting court matters and deadlines as soon as possible.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Client Specialist
Cash Money Cheque Cashing
02.2011 - 10.2013
- Utilized risk assessment skills to cash cheques and process loan transactions on behalf of customers
- Accurately balanced cash and services at end of every designated shift
- Accurately processed Western Union transactions on behalf of clients
- Filling out proper recording/reporting forms for head office and federal government for Western Union transactions of certain amounts
- Completed branch audits and paperwork in timely and effective manner; this included numerous tasks that sometimes went above and beyond job requirements (included helping with manager audits; meeting minutes; scheduling and payroll)
- Helped to maintain running the branch when the manager was not present; this included being a resource for other staff
- Set forth weekly goals in order to meet the monthly goals within the branch, as well as the individual monthly targets set out for myself.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
Customer Service Representative
Liquor Control Board of Ontario
06.2007 - 01.2010
- Unloaded weekly stock off the delivery trucks and placed items on shelves in the storefront
- Answered customer inquiries with efficiency and matched them with products
- Efficiently ringing through customer purchases and processing various methods of payment
- Accurately counted and balanced all cash and debit transactions at the end of every shift
- Counted and checked inventory within the store
- Maintained the branch by making sure all promotions and prices were up to date and current.
Education
Paralegal Graduate Certificate -
Durham College
Oshawa, Ontario04.2012
Criminal Justice And Public Policy Honours Degree -
University of Guelph
Guelph, Ontario01.2010
Skills
- A highly motivated self-starter who can work under pressure
- Fast learner Ability to learn new software and processes quickly and with ease
- Resourcefulness in dealing with difficult situations by using patience and effective communication skills
- Ability to meet deadlines with efficiency and ease by being organized, punctual and by utilizing various time management tools
- Knowledge and experience when working with legislation and regulations set forth within a work environment
- Knowledge of a vast variety of court forms and documents Ability to gather information to accurately fill out these various documents Knowledge of court procedures and legislation with respect to Small Claims Court, Superior Court, Landlord and Tenant Board, HRTO, and the OLRB within Ontario
- Vast amount of experience with drafting legal correspondence to clients, the courts and various legal representatives
- Computer skills: Understanding of various software and platforms, included but not limited to Microsoft Office, Adobe, PCLaw, Prolaw, Caselines, JSO Portal, LTB portal etc
Volunteer Experience
- Summer 2020-Spring 2024 I volunteered my time as the Treasurer of the Clinton Skating Club. I helped with collecting money for registration and various fundraising Initiatives. I also attended various executive meetings throughout the skating season.
- In 2010 I participated in the Relay for Life within my community; I helped raise funds for the Cancer Society.
- In 2009 I traveled to Vancouver with Project Serve to help an inner-city school with their literacy program.
- In 2008 I traveled to Mississippi with Project Serve to help build sheds and insulate homes for people whose homes were destroyed by Hurricane Katrina.
Timeline
Practice Co-ordinator/Legal Assistant
Samfiru Tumarkin LLP
01.2015 - 08.2024
Paralegal
Bianchi Paralegal Services
11.2012 - 12.2014
Client Specialist
Cash Money Cheque Cashing
02.2011 - 10.2013
Customer Service Representative
Liquor Control Board of Ontario
06.2007 - 01.2010
Paralegal Graduate Certificate -
Durham College
Criminal Justice And Public Policy Honours Degree -
University of Guelph
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