Ngozi Uleanya
Parry Sound,Ontario
Summary
Proven Customer Success Associate with a track record at Geobeam Global Limited and First City Monument Bank Ltd, excelling in customer service and financial transactions. Skilled in enhancing customer satisfaction through effective communication and problem resolution. Demonstrated ability to boost team collaboration and knowledge development, contributing significantly to operational excellence and customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Success Associate
Geobeam Global Limited
11.2021 - 04.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction and increased sales by 25%
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Customer Relationship Officer
First City Monument Bank
06.2012 - 11.2021
- Conducted broad range of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
- Address and resolve customer concerns, escalating complex issues as necessary to maintain customer satisfaction.
- Identified customer needs and recommended appropriate banking products and services, enhancing customer satisfaction and loyalty.
- Supported the achievement of branch advice goals by promoting relevant banking products and services.
- Contributed to operational excellence by ensuring timely and accurate completion of banking processes and procedures.
- Referred customers to appropriate team members or internal partners for specialized assistance.
- Actively participated as a team member, contributing to a positive and effective work environment.
- Engaged in continuous knowledge development and cross-training to enhance skills and support team effectiveness.
Education
Post Graduate Certificate - Business Management
Canadore College of Applied Arts And Technology
North Bay, ONBachelor of Science - Banking And Finance
University of Port-Harcourt
Skills
- Customer Service
- Communication
- Financial Transactions
- Product Promotion
- Needs Assessment
- Problem Resolution
- Due Diligence
- Team Collaboration
- Knowledge Development
- Cross-Training
Languages
English
Full Professional
Timeline
Customer Success Associate
Geobeam Global Limited
11.2021 - 04.2024
Customer Relationship Officer
First City Monument Bank
06.2012 - 11.2021
Post Graduate Certificate - Business Management
Canadore College of Applied Arts And Technology
Bachelor of Science - Banking And Finance
University of Port-Harcourt
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