Sokaina Kadhem

· Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies.

· Establish measurable goals and KPIs for your customer accounts.

· Track all implementation and post-implementation adoption activities.

· Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings.

· Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs.

· Connect with your customers to update on outstanding queries, reports, and campaigns.

· Manage a revenue pipeline while up-selling and cross-selling within the existing programs.

· Lead customer workshops and training around product updates & new features

· Provide regular status reports to stakeholders on progress against established goals and manage account escalations.

· Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals.

· Recognize your peers for being awesome!

• Responsible for handling customer inquiries relating to all store products and
services offered.

• Responsible of boosting sales by enhancing product presentation and
advertising via Microsoft applications.

• Effectively contacting customers after completion of sales to evaluate
satisfaction and determine immediate service requirements.

• Performed 15-25 cold calls per day to promote promotions and increase
business revenue.

• Maintained routine communication with clients to assess overall satisfaction,
resolve complaints in a timely and courteous manner.

• Consistently exceeded weekly sales targets by 7-12%.

• Actively worked to display a courteous and empathetic attitude to customers,
providing tailored advice of products, resulting in a net promoter score of over
80%.

• Maintained a knowledge base of evolving product offering by collective
research.

• Upsell and cross sell products, increasing average customer order size for new
customers by 10%, quickly understanding their needs and recommending the
right product offers.

• Maintained accurate up to date data on CRM, organizing all business and
customer leads.

• Handle high-volume customer orders via phone, email, and social media,
building relationships and creating loyal customers.
• Handle all customer and business partnership inquiries electronically and in
person.
• Partner with small and mid-size businesses for events, effectively working under
high-pressure and high-volume of orders.
• First point of contact for all customer inquiries, complaints, promotions and
future orders.
• Communicated best practices among on-site and external personnel to align
efforts and goals.
• Stay on top of trends, developing new products based on seasonal ingredients,
holidays, and dessert trends.
• Managed inventory, labor, expenses, and other operational processes.
• Responsible for completing all business sheets with accurate information.

• Strong command of business and management principles as they pertain to
development, resource allocation, production methods and leading others.
• Direct all organizational operations and objectives to maximize productivity and
returns.
• Improved operational planning and business frameworks to enhance resource
utilization and reduce waste.
• Conceptualized, researched, and built product prototypes to meet consumer
needs and maximize profits.
• Maintained accurate up to date data on CRM, organizing all business and
customer leads

• Responsible for maintaining team efficiency by strategically delegating daily
activities, monitoring output, and rewarding positive contributions.
• Coached individual team performance daily utilizing behavioral based coaching
and role play techniques
• Conducted effective behavior-based sale huddles daily with team to focus on
the behaviors that would convert to sales
• Made substantial contribution in boosting district sales by 6.5% in 2010.
• Collaborated with Customer Service and Marketing and to pinpoint and isolate
the best solutions.
• Met and exceeded area departmental goals through coaching and managing
sales team staff.
• Responsible for full-cycle recruitment, from posting on newspapers, job boards,
social media to conducting in-person interviews to attract and hire top talent
candidates.
• Provided management feedback in a timely efficient matter on employee
performance and training needs.
• Created team schedules and managed proper coverage required to meet
customer service demands.
• Maintained accurate up to date data on CRM, organizing all business and
customer leads.