Nelofar Alokozai
Pickering,ON
Summary
Goal-driven customer service professional with a passion for optimizing customer success and ensuring the delivery of excellent experience to customers. Adept at providing effective tactics for nurturing customer relationships. Excel at building trust and credibility with customers and stakeholders while focusing on business objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Yawar Supermarket
07.2021 - 09.2023
- Handled cash and credit transactions accurately, ensuring proper balance
- Developed and actualized customer service initiatives to decrease wait times.
- Managed timely and effective replacement of damaged or missing products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
Grocery Sales Associate
Anjeer Supermarket
07.2018 - 07.2021
- Maintained up-to-date knowledge of current promotions and sales events to better inform customers about potential savings opportunities.
- Answered customer questions about products and services and helped locate merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Addressed customer concerns promptly, fostering positive relationships and repeat business.
- Enhanced product visibility with attractive displays, leading to higher sales of featured items.
Education
Food Handler Certificate -
Adult Learning And Employment Program
Toronto, ON01.2024
High School Diploma -
Afghanistan National Institute of Music
Kabul04.2011
Skills
- Bondable
- Data entry proficiency
- Merchandise Restocking
- Inventory Management
- Problem-solving
- Drawer management
- Multitasking
- Customer Transactions
Additional Information
- Tutored 400+ students improving the placement rate of basic computer courses.
- Collaborated with teachers crafting learning materials for students with low - computer skills
Languages
English
Full Professional
Dari/Farsi
Native or Bilingual
Reference
References are available upon request.
Timeline
Customer Service Cashier
Yawar Supermarket
07.2021 - 09.2023
Grocery Sales Associate
Anjeer Supermarket
07.2018 - 07.2021
Food Handler Certificate -
Adult Learning And Employment Program
High School Diploma -
Afghanistan National Institute of Music
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