Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheila Cory

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience
23
23
years of post-secondary education

Work History

Customer Service Representative

Royal Bank of Canada
Wawanesa, MB
09.2017 - 05.2019
  • Assisted clients with banking needs, answered phones, balanced money drawers and vaults, processed cash orders, maintained combinations, handled sensitive situations, and filed important paperwork.

File Officer

Spectra Credit Union
Estevan, SK
12.2010 - 03.2013
  • I was a file officer in the loans administration department. My duties included imaging all documents to our system while insuring that all documentation was correct and compliant with the current banking legislation, thus mitigating risk for the Credit Union. Other duties included inter-office mail runs, exterior mail runs, and sensitive hand deliveries.

Branch Control Officer

Spectra Credit Union
Estevan, SK
04.2010 - 12.2010
  • Prepared morning reports for all nine branches within our Credit Union, including ATM Switch, Point of Sale Switch, Teller Bill Payments, and Index Linked Products.

Member Service Representative

Spectra Credit Union
Minton, SK
09.2008 - 04.2010
  • I was a Member Service Representative and I worked 80% in the Estevan Branch and 20% in the Minton-Gladmar Branch. Spectra had 9 branches at that time. My position required interaction with members to find the products that would most benefit their needs. This role gave me invaluable experience working with members and extensive knowledge of products and services that were offered to them.

Board Secretary

Lake Alma Recreation Board
Lake Alma, SK
01.2007 - 04.2008
  • I was the secretary/treasurer for the Lake Alma Recreation Board. This board functions as part of the local government structure. Its management includes the local cafe rink, community hall, seniors centre, park, and ball diamonds. I was responsible for keeping the meeting minutes, the monthly community newsletter, paying all the bills in a timely fashion, making bank deposits, and keeping the ledgers up to date and in order with bank reconciliations, also having an agenda for each monthly meeting. It was also part of my duty to manage the inventory of the rink and hall kitchens. Payroll for all contract workers and other staff was also part of my responsibility. During my employment; I managed all aspects of budget and fiscal responsibilities for income exceeding $125,000. I served as project manager for all fundraising initiatives. The last one I managed saw over $44,000 raised through individual contributions.

Shift Manager Rink Cafe

Lake Alma Recreation Board
Lake Alma, SK
08.2007 - 03.2008
  • My roles included cooking, planning, and preparing daily specials. Working with our suppliers; I ordered and managed the inventory, calculated profit margins and adjusted menu prices accordingly. As this was a small establishment; my role also included front line serving duties.

Meat Manager

Radville Co-Op Grocery Store
Radville, SK
05.2005 - 06.2006
  • I was in charge of ordering all meat products and stocking coolers and freezers. My duties also included customer service and clerking.

Produce Manager

Radville Co-Op Grocery Store
Radville, SK
09.2003 - 05.2005
  • Ordered supplies for the entire department.

Education

Internal And System Training

Royal Bank of Canada
09.2017 - 11.2017

Food Handling Safety Course
05.1996 - 10.2008

CPR
05.1996 - 05.2006

Privacy And Ethics Training

Royal Bank of Canada

Credit Union System And Interal Training

Spectra Cres Union

Skills

  • Cash handling Expert
  • Problem Solver
  • Highly Organized
  • Reliable
  • Conscientious
  • Motivated
  • Creative
  • Trustworthy
  • Work well independently and collaboratively
  • Bondable

References

Sandra Reimer

Royal Bank of Canada

204-824-5000

Cindy Guilleman

Credit Union 306-461-9092

Laura Lee Marin Petersen

Lake Alma Recreation Board

306-861-4570

Elaine Zadorozniak

Radville Co-Op Grocery

306-869-4353

Timeline

Customer Service Representative

Royal Bank of Canada
09.2017 - 05.2019

Internal And System Training

Royal Bank of Canada
09.2017 - 11.2017

File Officer

Spectra Credit Union
12.2010 - 03.2013

Branch Control Officer

Spectra Credit Union
04.2010 - 12.2010

Member Service Representative

Spectra Credit Union
09.2008 - 04.2010

Shift Manager Rink Cafe

Lake Alma Recreation Board
08.2007 - 03.2008

Board Secretary

Lake Alma Recreation Board
01.2007 - 04.2008

Meat Manager

Radville Co-Op Grocery Store
05.2005 - 06.2006

Produce Manager

Radville Co-Op Grocery Store
09.2003 - 05.2005

Food Handling Safety Course
05.1996 - 10.2008

CPR
05.1996 - 05.2006

Privacy And Ethics Training

Royal Bank of Canada

Credit Union System And Interal Training

Spectra Cres Union
Sheila Cory