Sheila Cory
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
23
23
years of post-secondary education
Work History
Customer Service Representative
Royal Bank of Canada
Wawanesa, MB
09.2017 - 05.2019
- Assisted clients with banking needs, answered phones, balanced money drawers and vaults, processed cash orders, maintained combinations, handled sensitive situations, and filed important paperwork.
File Officer
Spectra Credit Union
Estevan, SK
12.2010 - 03.2013
- I was a file officer in the loans administration department. My duties included imaging all documents to our system while insuring that all documentation was correct and compliant with the current banking legislation, thus mitigating risk for the Credit Union. Other duties included inter-office mail runs, exterior mail runs, and sensitive hand deliveries.
Branch Control Officer
Spectra Credit Union
Estevan, SK
04.2010 - 12.2010
- Prepared morning reports for all nine branches within our Credit Union, including ATM Switch, Point of Sale Switch, Teller Bill Payments, and Index Linked Products.
Member Service Representative
Spectra Credit Union
Minton, SK
09.2008 - 04.2010
- I was a Member Service Representative and I worked 80% in the Estevan Branch and 20% in the Minton-Gladmar Branch. Spectra had 9 branches at that time. My position required interaction with members to find the products that would most benefit their needs. This role gave me invaluable experience working with members and extensive knowledge of products and services that were offered to them.
Board Secretary
Lake Alma Recreation Board
Lake Alma, SK
01.2007 - 04.2008
- I was the secretary/treasurer for the Lake Alma Recreation Board. This board functions as part of the local government structure. Its management includes the local cafe rink, community hall, seniors centre, park, and ball diamonds. I was responsible for keeping the meeting minutes, the monthly community newsletter, paying all the bills in a timely fashion, making bank deposits, and keeping the ledgers up to date and in order with bank reconciliations, also having an agenda for each monthly meeting. It was also part of my duty to manage the inventory of the rink and hall kitchens. Payroll for all contract workers and other staff was also part of my responsibility. During my employment; I managed all aspects of budget and fiscal responsibilities for income exceeding $125,000. I served as project manager for all fundraising initiatives. The last one I managed saw over $44,000 raised through individual contributions.
Shift Manager Rink Cafe
Lake Alma Recreation Board
Lake Alma, SK
08.2007 - 03.2008
- My roles included cooking, planning, and preparing daily specials. Working with our suppliers; I ordered and managed the inventory, calculated profit margins and adjusted menu prices accordingly. As this was a small establishment; my role also included front line serving duties.
Meat Manager
Radville Co-Op Grocery Store
Radville, SK
05.2005 - 06.2006
- I was in charge of ordering all meat products and stocking coolers and freezers. My duties also included customer service and clerking.
Produce Manager
Radville Co-Op Grocery Store
Radville, SK
09.2003 - 05.2005
- Ordered supplies for the entire department.
Education
Internal And System Training
Royal Bank of Canada
09.2017 - 11.2017
Food Handling Safety Course
05.1996 - 10.2008
CPR
05.1996 - 05.2006
Privacy And Ethics Training
Royal Bank of Canada
Credit Union System And Interal Training
Spectra Cres Union
Skills
- Cash handling Expert
- Problem Solver
- Highly Organized
- Reliable
- Conscientious
- Motivated
- Creative
- Trustworthy
- Work well independently and collaboratively
- Bondable
References
Sandra Reimer
Royal Bank of Canada
204-824-5000
Cindy Guilleman
Credit Union 306-461-9092
Laura Lee Marin Petersen
Lake Alma Recreation Board
306-861-4570
Elaine Zadorozniak
Radville Co-Op Grocery
306-869-4353
Timeline
Customer Service Representative
Royal Bank of Canada
09.2017 - 05.2019
Internal And System Training
Royal Bank of Canada
09.2017 - 11.2017
File Officer
Spectra Credit Union
12.2010 - 03.2013
Branch Control Officer
Spectra Credit Union
04.2010 - 12.2010
Member Service Representative
Spectra Credit Union
09.2008 - 04.2010
Shift Manager Rink Cafe
Lake Alma Recreation Board
08.2007 - 03.2008
Board Secretary
Lake Alma Recreation Board
01.2007 - 04.2008
Meat Manager
Radville Co-Op Grocery Store
05.2005 - 06.2006
Produce Manager
Radville Co-Op Grocery Store
09.2003 - 05.2005
Food Handling Safety Course
05.1996 - 10.2008
CPR
05.1996 - 05.2006
Privacy And Ethics Training
Royal Bank of Canada
Credit Union System And Interal Training
Spectra Cres Union