Stacey-Rae Frier
REGINA,SK
Summary
I have over 20 years of experience with Customer Service. High standards of cleanliness and maintaining high security standards for customers and colleagues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Saskatchewan Liquor Gaming Authority
Regina, Saskatchewan
10.2007 - 03.2023
- Assisted customers with inquiries regarding products and services offered.
- Managed point-of-sale transactions and ensured accurate cash handling.
- Resolved customer complaints and provided effective solutions promptly.
- Trained new staff on customer service protocols and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Day Surgery Attendant
Pasqua Hospital
Regina, Saskatchewan
06.2010 - 04.2014
- Maintained cleanliness and organization in patient areas.
- Provided support during meal service to ensure timely delivery for patients.
- Monitored supply levels and reported needs to maintain inventory accuracy.
- Followed safety protocols to ensure a secure environment for patients and staff.
- Collaborated with team members to streamline daily operational workflows.
- Trained new attendants on proper procedures and workplace expectations.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Ensured that all customer service standards were met or exceeded during each shift.
Education
High School Diploma -
O'NEIL HIGH SCHOOL
Regina, SK06-1992
Skills
- Customer relationship management
- Customer service strategy
- Complaint resolution
- Point-of-sale transactions
- Inventory management
- Staff training
- Time management
- Problem solving
- Bondable
- Adaptability
Timeline
Day Surgery Attendant
Pasqua Hospital
06.2010 - 04.2014
Customer Service Representative
Saskatchewan Liquor Gaming Authority
10.2007 - 03.2023
High School Diploma -
O'NEIL HIGH SCHOOL