Nejat ibrahim ali
Calgary
Summary
Hardworking and reliable individual with experience in fast-paced environments, seeking a Warehouse Associate position. Skilled in organization, teamwork, and safety awareness, with the ability to perform physical tasks and maintain efficiency in daily operations
Overview
2
2
years of professional experience
Work History
Passenger Service Agent Airport Terminal Services
Flair Air
05.2022 - 06.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Front Desk Agent / Housekeeping Support Holiday In
Holiday Inn Hotel Sandton
10.2021 - 04.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor - Air Craft Maintenance
Southern Alberta Institute of Technology (SAIT)
Calgary, AB08-2026
Bachelor of Administrative Studies - Travel And Tourism Business
Canadian Tourism College
Vancouver, BC01-2022
Skills
- Customer service management
- Strong organization
- Inventory handling & supply organization
- Safety and cleanliness awareness
- Physical stamina & ability to lift heavy items
- Time management & multitasking
- Dependable and adaptable
Languages
English
Timeline
Passenger Service Agent Airport Terminal Services
Flair Air
05.2022 - 06.2023
Front Desk Agent / Housekeeping Support Holiday In
Holiday Inn Hotel Sandton
10.2021 - 04.2022
Bachelor - Air Craft Maintenance
Southern Alberta Institute of Technology (SAIT)
Bachelor of Administrative Studies - Travel And Tourism Business
Canadian Tourism College
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