As a person, I am enthusiastic, detail-oriented, and focused on continuous learning & skill improvement, and I would like to build my career in the field of Administration/Customer Services/Finance/Development.
Overview
3
3
years of professional experience
Work History
Airport Passenger Service Agent
Strategic Aviation
Vancouver, BC
07.2022 - Current
Supporting different airlines in their day-to-day customer services
Providing necessary assistance to priority and special guests
Customer Management
Assistance in emergency situations
UN Common Country Report Analyst (Remote Work)
United Nations Secretariat-Headquarter
Manhattan , New York
06.2022 - 09.2022
Police Analysis and building database on DEEP platform
Research and data analytics
Summarizing and drafting policy and research reports
HR Analytics and Management Trainee
United Nations Secretariat-Headquarter
Manhattan , New York
10.2021 - 03.2022
Designed the Resident Coordinator System Global Recruitment Dashboard
Designed the Learning Need assessment 2022 and Learning and Development Activity analysis-2021for RC System
Developed the draft Career Development Catalog for the RC System
Monitoring, Evaluation, and KM Focal Point
United Nations Capital Development Fund
Dhaka , Bangladesh
12.2020 - 06.2021
Managed Monitoring, Evaluation, and Knowledge Management areas of 10 FinTech Innovations
Designed KPIs, Monitoring Dashboard and central database management for 10 projects
Research support in case studies, conference report, policy reports, communication materials and field investigations
Research Assistant
Army Institute of Business Administration, Sylhet
Sylhet , Bangladesh
01.2019 - 12.2020
Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Worked with principal investigators to coordinate qualitative research.
Collected research data through surveys and leading focus groups.
Education
MBA - Business Administration And Finance
University Canada West
Vancouver, BC
10.2023
BBA - Finance And Management Information System
Bangladesh University of Professionals
Dhaka, Bangladesh
09.2021
Skills
Customer Service Management
Service Quality
Self-Motivated
Teamwork and Collaboration
Administration and Reporting
Planning and Coordination
Analytical and Critical Thinking
Data Entry
Database Research
Data Analysis
Data Collation
Performance Tracking and Evaluations
Timeline
Airport Passenger Service Agent
Strategic Aviation
07.2022 - Current
UN Common Country Report Analyst (Remote Work)
United Nations Secretariat-Headquarter
06.2022 - 09.2022
HR Analytics and Management Trainee
United Nations Secretariat-Headquarter
10.2021 - 03.2022
Monitoring, Evaluation, and KM Focal Point
United Nations Capital Development Fund
12.2020 - 06.2021
Research Assistant
Army Institute of Business Administration, Sylhet
01.2019 - 12.2020
MBA - Business Administration And Finance
University Canada West
BBA - Finance And Management Information System
Bangladesh University of Professionals
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