Miyuki Elliott
Passenger Service Agent
Richmond,BC
Summary
Dynamic professional with extensive experience as a General Manager at Hapa Izakaya, and new experience at Vancouver International Airport, excelling in team leadership and customer service management. Proven ability to enhance operational efficiency and foster strong customer relationships. Skilled in managing and training staff, while adept at problem resolution, and maximizing productivity in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Airport Passenger Service Agent
AGI
Richmond, BC
11.2022 - Current
- Verified passenger documents in gate area prior to boarding aircraft.
- Assisted passengers with inquiries regarding connecting flights and wheelchair needs in arrivals area.
- Supported special needs passengers and unaccompanied minors for safe travel experiences.
- Leveraged airport layout knowledge to assist all passengers efficiently.
- Operated computerized systems for check-ins, baggage handling, and document verification.
- Communicated with airport personnel using radio devices for effective coordination.
- Announced departures and delivered flight messages using PA system to keep passengers informed.
- Collaborated with team members to streamline daily operations and enhance service delivery.
General Manager
Hapa Izakaya
Vancouver, BC
05.2010 - 04.2018
- Delivered exceptional customer experiences through hands-on leadership of serving staff and managers.
- Streamlined scheduling and payroll processes, enhancing employee productivity and facilitating monthly sales reviews.
- Managed day to day operations for days at a time without owner supervision.
- Recruited, interviewed and hired qualified staff for open positions.
- Encouraged collaboration among employees, fostering a cohesive team environment.
- Built and maintained loyal, long-term customer relationships in a professional manner
- Coordinated large party reservations and managed inquiries via email and phone, ensuring seamless customer experiences.
Education
Bachelor of Arts - Human And Environmental Geography
Simon Fraser University
Burnaby, BC09.2008
Skills
- Supervision, Hiring and Training
- Cross-Functional Team Management
- Team Leadership and Decision Making
- Staff and Large Party Scheduling
- Customer Service Management
- Problem Anticipation and Resolution
- Goal Setting, Sales Tracking and Supplies Monitoring
Education and Training
Vancouver International Airport: Transport Canada Clearance November 2022
Vancouver International Airport: Jet Bridge Operation Certification January 2023
Certificate of Completion: Dangerous Goods for Responsible for Accepting Passenger and Crew Baggage, Managing Aircraft Boarding Areas and other Functions Involving Direct Passenger Contact at an Airport (must be renewed every 2 years)
Languages
Japanese
Timeline
Airport Passenger Service Agent
AGI
11.2022 - Current
General Manager
Hapa Izakaya
05.2010 - 04.2018
Bachelor of Arts - Human And Environmental Geography
Simon Fraser University