Neha Choudhary
Summary
Adept at managing high-stress situations and resolving customer complaints efficiently, as demonstrated at IntouchCX. Skilled in utilizing strong computer skills and human relations to enhance customer satisfaction and safety. Proven track record in reducing false alarms and ensuring prompt emergency response, showcasing a blend of technical knowledge and detail orientation.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IntouchCX
Winnipeg, MB
07.2023 - 10.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Security Guard
Neptune Security Services
Winnipeg, MB
04.2021 - 05.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
- Reported irregularities such as fire and safety hazards to maintenance.
- Managed alarm systems effectively, reducing false alarms while ensuring timely response to genuine threats.
Education
Applied Human Resource Management - Human Resource Management
University of Manitoba
Winnipeg, MB08.2021
Bachelors Of Education - Education
Govt. State College of Education
Patiala, Panjab, India05.2018
Bachelor of Arts - Humanities
Govt. Ripudaman College
Nabha, Panjab, India05.2016
Skills
- Filing systems
- Technical knowledge
- Detail Oriented
- Document Scanning
- Strong computer skills ie, Word, Excel, outlook, Powerpoint
- Human relations skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
IntouchCX
07.2023 - 10.2023
Security Guard
Neptune Security Services
04.2021 - 05.2023
Applied Human Resource Management - Human Resource Management
University of Manitoba
Bachelors Of Education - Education
Govt. State College of Education
Bachelor of Arts - Humanities
Govt. Ripudaman College