Jessie Robinson
Sherbrooke,Canada
Summary
Diligent and personable professional skilled in identifying customer needs and presenting solutions that deliver value and drive revenue growth. Talented at managing healthy interpersonal relationships to achieve business objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
National Parc of Mount-Orford
06.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress weekends at the booth effectively; maintained professionalism under pressure while resolving disputes or conflicts for over 300 customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Salesperson/Cashier
Duty Free
10.2023 - 02.2024
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Created individual rapport with over 100 clients daily, ensuring their individual needs were met to ensure their loyalty.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
Clerk
Canada Border Services Agency
03.2023 - 08.2023
- Warmly greeted 100s asylum seekers daily and conducted an interview in the language that suited them best (with the help of visual aids).
- Entrusted to file protected information in GCMS; a sophisticated client management program essential to the processing of asylum seekers within the CBSA.
Packer
Fromagerie Fritz Kaiser
10.2021 - 12.2022
- Collaborated with colleagues to complete daily packing goals, meeting consumer demands of over 300 boxes of cheese daily, (and up to 1000 during the Christmas rush).
- Solely operated machinery safely and efficiently.
- Kept workspace neat, clean, and organized for safety purposes
Tour Guide
Municipality of Lacolle
06.2019 - 09.2021
- Developed comprehensive knowledge of local attractions, history, and culture.
- Answered questions from an average of 30 visitors a day and provided directions as needed.
- Established positive relationships with the public to leave a lasting impression of the town's hospitality.
Education
Health Science -
Champlain Regional College
Lennoxville, QC07.2021
Skills
- Attention to detail
- Customer service
- Filing Systems
- Interpersonal Skills
- Problem-solving abilities
- Warehouse safety
- Multitasking abilities
- Customer Service
Languages
English
French
References
Available upon request
Timeline
Customer Service Representative
National Parc of Mount-Orford
06.2024 - 10.2024
Salesperson/Cashier
Duty Free
10.2023 - 02.2024
Clerk
Canada Border Services Agency
03.2023 - 08.2023
Packer
Fromagerie Fritz Kaiser
10.2021 - 12.2022
Tour Guide
Municipality of Lacolle
06.2019 - 09.2021
Health Science -
Champlain Regional College
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