Manjinder Kaur
Prince Rupert,BC
Summary
Dynamic professional committed to driving innovation and adding value to organizational growth. Seeking a challenging position that leverages strong interpersonal skills, exceptional time management, and adept problem-solving abilities. Proven expertise in customer interactions and service solutions, focusing on conflict resolution and effective communication to enhance customer satisfaction and loyalty. Recognized for reliability, adaptability to evolving needs, and a results-oriented mindset prioritizing efficient and empathetic service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TD Bank
Prince Rupert, BC
04.2025 - Current
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Streamlined complaint resolution processes, enhancing customer satisfaction levels.
- Trained new team members on service protocols and system usage.
- Managed escalated issues, providing effective solutions to complex problems.
Payroll Administrator
Safeway
Prince Rupert, BC
09.2022 - Current
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Submitted reports on payroll activities.
Cash Office Clerk
Safeway
Prince Rupert, BC
12.2021 - Current
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
- Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
File Maintenance Clerk
Safeway
Prince Rupert, BC
12.2021 - Current
- Assisted in the development of customized file naming conventions for specific projects or departments.
- Assisted in audits by promptly providing requested documentation, demonstrating accuracy and thoroughness of recordkeeping.
- Coordinated with IT personnel to ensure seamless integration between physical and digital file management systems.
Crew Member
Subway
Prince Rupert, BC
08.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Front End Cashier
Safeway
Prince Rupert, BC
02.2020 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Education
Post-Degree Certificate - Business Administration
Coast Mountain College
Prince Rupert, BC12.2021
Skills
- Payroll Processing
- Filing systems
- Reception duties
- Cash handling expertise
- File/records maintenance
- Customer Service
- Problem resolution
Additional Information
My legal name is Manjinder Kaur. I came to Canada in 2019 and completed a post-degree in Business Administration from Coast Mountain College. I have over six years of customer service experience. I began my career at Safeway as a Front-End Cashier in 2020 and was later promoted to a Payroll administrative role. I also worked part-time at Subway to further strengthen my customer service skills. In 2025, I joined TD Bank as a Customer Service Representative to gain professional experience in banking sector and grow my career. I am a Canadian Permanent Resident and am seeking better job opportunities where I can utilize my skills, grow professionally, and contribute effectively. I am flexible and available to work as required.
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
TD Bank
04.2025 - Current
Payroll Administrator
Safeway
09.2022 - Current
Cash Office Clerk
Safeway
12.2021 - Current
File Maintenance Clerk
Safeway
12.2021 - Current
Crew Member
Subway
08.2021 - Current
Front End Cashier
Safeway
02.2020 - Current
Post-Degree Certificate - Business Administration
Coast Mountain College