Neha Kanwal
9816 123A Street, Surrey,BC
Summary
Proven track record in enhancing customer loyalty and streamlining warehouse operations, evidenced by roles at Walmart and Lululemon. Excelled in high-stress situations and maximized order fulfillment, demonstrating key strengths in active listening and Microsoft Excel. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Customer-Service-Representative
Walmart
12.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Outbound Warehouse Associate( Shipper)
Lululemon
04.2023 - Current
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Ensured timely deliveries by working closely with transportation teams to prioritize urgent orders.
Education
High School Diploma -
St, Lawrence Convent School
Delhi, India03.2019
Associate of Arts - Mass Media And Communication
University Canada West
Vancouver, BC10.2023
Skills
- Active Listening
- Computer Proficiency
- Microsoft Excel
- Call Management
- Appointment Scheduling
- Administrative Support
Languages
Hindi
Full Professional
Punjabi
Professional Working
English
Full Professional
Timeline
Outbound Warehouse Associate( Shipper)
Lululemon
04.2023 - Current
Customer-Service-Representative
Walmart
12.2021 - 02.2023
High School Diploma -
St, Lawrence Convent School
Associate of Arts - Mass Media And Communication
University Canada West
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