Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARTHA OKOEROR

Toronto,ON

Summary

Adept at managing high-stress situations, I enhanced customer loyalty and streamlined dispute resolution at Randstad. My expertise in data entry and exceptional active listening skills contributed to developing best practices for customer service, significantly improving team efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer-service-representative

Randstad
02.2021 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Cashier

Suceex Multimedia
03.2018 - 01.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Bachelor of Science - Biology

University of Abuja Fct
Abuja Nigeria
02-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call management
  • Appointment scheduling

Languages

English
Native or Bilingual

Timeline

Customer-service-representative

Randstad
02.2021 - 09.2023

Customer Service Cashier

Suceex Multimedia
03.2018 - 01.2020

Bachelor of Science - Biology

University of Abuja Fct

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MARTHA OKOEROR