Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aghogho Rita Erukakpomren

Montreal,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer-Service-Representative

OviGlobal FZE
10.2018 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative

Blurose International, Nigeria
01.2016 - 07.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

M.Ed - Educational Administration And Planning

National Open University of Nigeria
Lagos, Nigeria
05.2016

B.Sc (Ed) - Business Education (Accounting)

University of Benin
Benin City, Edo State, Nigeria
11.2008

Skills

  • Consultative Sales
  • Report Generation
  • Information Security
  • Product Knowledge
  • Administrative Support
  • Quality Control
  • Active Listening
  • Customer Service
  • Proofreading
  • Customer Relations

Languages

English
Full Professional

Timeline

Customer-Service-Representative

OviGlobal FZE
10.2018 - 07.2023

Customer Service Representative

Blurose International, Nigeria
01.2016 - 07.2018

M.Ed - Educational Administration And Planning

National Open University of Nigeria

B.Sc (Ed) - Business Education (Accounting)

University of Benin

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Aghogho Rita Erukakpomren