Aghogho Rita Erukakpomren
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer-Service-Representative
OviGlobal FZE
Dubai, United Arab Emirates
10.2018 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Blurose International, Nigeria
Lagos, Nigeria
01.2016 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
M.Ed - Educational Administration And Planning
National Open University of Nigeria
Lagos, Nigeria05.2016
B.Sc (Ed) - Business Education (Accounting)
University of Benin
Benin City, Edo State, Nigeria11.2008
Skills
- Consultative Sales
- Report Generation
- Information Security
- Product Knowledge
- Administrative Support
- Quality Control
- Active Listening
- Customer Service
- Proofreading
- Customer Relations
Languages
English
Full Professional
Timeline
Customer-Service-Representative
OviGlobal FZE
10.2018 - 07.2023
Customer Service Representative
Blurose International, Nigeria
01.2016 - 07.2018
M.Ed - Educational Administration And Planning
National Open University of Nigeria
B.Sc (Ed) - Business Education (Accounting)
University of Benin