Neethu Chacko
Strathroy,Ontario
Summary
Proactive and goal-oriented licensed investment professional with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Investment Representative
TD Direct Investing
London, Ontario
02.2021 - Current
- Providing quotes, placing trades over the phone, and walking clients through the online platform to place trades.
- Provided exceptional customer service, resolved client complaints in a timely manner, and escalated as required.
- Develop rapport and instill confidence with the client to develop credibility and promote a positive experience.
- Educating clients about order types, settlement, and investigating trade disputes.
- Helps clients with registered account queries, contributions, withdrawals, initiating transfers from other financial institutions, and updating KYC information.
- Handle clients' queries on margin calculations, corporate actions, and submitting corporate action elections.
- Navigated clients online to open new accounts, and assisted in resolving technology issues.
- Maintained compliance with industry regulations while executing trades and transactions.
Education
Bachelor of Science - Electronic Engineering
Cape Breton University
Sydney, NS04-2019
Skills
- Problem solving
- Communication
- Relationship building
- Teamwork
- Attention to detail
- Time management
Certification
- Canadian Securities Course(CSC) & Conduct and Practices Handbook Course(CPH)
- Derivatives Fundamentals and Options Licensing Course(DFOL)
Timeline
Licensed Investment Representative
TD Direct Investing
02.2021 - Current
Bachelor of Science - Electronic Engineering
Cape Breton University
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