NEEMA YAMUNGA
Ottawa,ON
Summary
Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Residence Services Representative
Campus Living Centre
1385 Woodroffe Dr. Ottawa, ON
06.2016 - Current
- Algonquin College Residence Ottawa, Ontario - Ensure that all the accounts are balanced and audited for accuracy
- Generate reports outlining room occupancy, daily transactions, revenue totals and other figures for management review
- Balance credit cards, online payment and check transactions daily.
- Processing, formatting and distributing daily reports.
- Check databases and various systems for errors and correcting work as necessary.
Supervisor
A and W Food services Inc.
1200 Stlaurent Blvd
08.2011 - Current
- Ottawa, Ontario - Proven leadership and staff management abilities; - Commitment to providing exceptional customer service.
- Administrative / clerical skills - Processing the inventory.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
Sales associate
Roots Canada
1200 Stlaurent Blvd
12.2012 - 06.2013
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
Guide Counsellor
FOY Focus On Youth
07.2013 - 08.2013
- Responsible for children age 5-11
- Encouraged good behaviours using the positive reinforcement method.
- Established a safe play environment for the children.
- Organised and engaged in recreational activities such as games and puzzles.
- Encouraged children to be understanding of and patient with others.
Security
Garda World
250 Gladwin Crescent
09.2014 - Current
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorised entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorised persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Denied entrance to the building to unauthorised persons.
- Secured all doors in the office and main building after hours.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
Education
Graduate - Police Foundation
Algonquin College
2015
High School Diploma -
Immaculata High School
2013
Skills
- Superior interpersonal skills
- Strong verbal and written communication skills
- Efficient time management abilities;
- Problem solving skills
- Safety Conscious
- Customer relations
- Bank deposit procedures
- Opening and closing procedures
- Customer-oriented
- POS systems
- Excellent customer service skills
- Inventory management
Accomplishments
- Private Security and Investigative service license.
- Standard First Aid CPR/AED level C.
- WHMIS.
- Smart Serve.
VOLUNTEER EXPERIENCE
July - August 2014 : Jazz Festival
- Monitoring the Barricade
- Address drivers other roads Oct 2014: 9 Run Run
-Barricade
- Address the runners where to go
References
References available upon request
Timeline
Residence Services Representative
Campus Living Centre
06.2016 - Current
Security
Garda World
09.2014 - Current
Guide Counsellor
FOY Focus On Youth
07.2013 - 08.2013
Sales associate
Roots Canada
12.2012 - 06.2013
Supervisor
A and W Food services Inc.
08.2011 - Current
Graduate - Police Foundation
Algonquin College
High School Diploma -
Immaculata High School