Gloria Mwenda

• Provided administrative support such as managing correspondence, scheduling appointments, and processing paperwork.
• Welcomed and assisted residents with check-in and check-out processes
• Responded to resident inquiries, concerns, and requests promptly and professionally.
• Served as a liaison between residents, staff, and campus administration.
• Organised and participated in residence events and activities to foster community engagement.
• Maintained accurate records of resident information and housing occupancy.

• Assisted customers in general court procedures.

• Assisted in giving litigants the daily case cause list.

• Conducted research to support communication strategies.

• Drafted internal communications such as newsletters, memos, and reports.

• Organised events and public outreach activities.

• Provide general administrative support to the Communications and Public Affairs team as needed.

• Received and handled clients coming over for various legal issues, directing them to the appropriate legal officers in the law firm.
• Answered phone inquiries from clients.
• Filed documents and assisted in the documentation of legal research work.
• Engaged in general clerical work ensuring that documents and records were properly kept for ease of retrieval and referencing.

• Provided exceptional customer service in person and through phone calls. Alleviated customer concerns and provided the ideal shopping experience.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Stocked products and maintained visually appealing and effective displays.
• Maintained current knowledge of store promotions and highlighted sales to customers.