NEELU RAGHUWANSHI
North York,Ontario
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Committed to drive continuous improvements for finance operations as a financial advisor to help meet client’s maximum satisfaction and fulfilling company’s targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
Elite Residential Concierge Services
Toronto, Ontario
01.2023 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Customer Service Representative
Louisiana Popeyes
Old Toronto, ON
01.2022 - 12.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Analyst
Better Mortgage
01.2021 - 12.2021
- Evaluate the creditworthiness of retail businesses and adjust credit limits based on a review of the business's credit application, banking data, and payment performance on Better, and publicly available information.
- Perform due diligence on businesses to prevent fraud.
- Propose and implement improvements to risk management policies, procedures, and tools.
- Work with Sales and Support teams to streamline communication, improve efficiency, and provide a world-class customer experience.
- Achieved sales growth by 17%.
Debt Counselor
American Express
01.2017 - 12.2020
- Interviewed clients to assess their financial situations and determine the best course of action for debt repayment.
- Assisted clients in developing a budget and creating an action plan to reduce debts.
- Negotiated with creditors on behalf of clients, seeking lower interest rates or reduced payments.
- Prepared detailed reports that documented client progress towards reducing debts.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Education
Post-Degree Certificate - Supply Chain Management - Global Logistics
Fleming College
Toronto, ON08-2023
Post-Degree Certificate - Project Management - Information Technology
Seneca College of Applied Arts And Technology
North York, ON08-2022
Bachelor of Science - Computer Science
Barkatullah University
07-2015
Skills
- Verbal and Written Communication
- Financial Analysis
- Analytical Thinking
- Financial Goal Planning
- MS Excel, Word, Powerpoint
- Relationship Management
- Problem Resolution
- Solutions Delivery
- Critical Thinking
- Transaction Thinking
Certification
- IFIC-Canadian Investment Funds Course
Languages
English
Professional
Hindi
Professional
Punjabi
Limited
Accomplishments
- Top Performer of the Quarter
- Elite Performer of the year
- Compliance Excellence Award
- Error-Free Performance Award
Timeline
Security Supervisor
Elite Residential Concierge Services
01.2023 - Current
Customer Service Representative
Louisiana Popeyes
01.2022 - 12.2022
Analyst
Better Mortgage
01.2021 - 12.2021
Debt Counselor
American Express
01.2017 - 12.2020
Post-Degree Certificate - Supply Chain Management - Global Logistics
Fleming College
Post-Degree Certificate - Project Management - Information Technology
Seneca College of Applied Arts And Technology
Bachelor of Science - Computer Science
Barkatullah University
- IFIC-Canadian Investment Funds Course
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