SHRIJA PADAKANTI
East York,Canada
Summary
Results-driven professional with diverse experience in concierge services, financial analysis, and business administration. Proven ability to enhance customer satisfaction through exceptional service and attention to detail, while leveraging analytical skills to provide strategic insights and drive financial performance. Adept at managing multiple priorities in fast-paced environments, building strong relationships with clients and stakeholders. Committed to delivering solutions that enhance operations and support business objectives.
Overview
8
8
years of professional experience
Work History
Concierge
Elite Residential Concierge Services
04.2023 - Current
- Provided exceptional customer service to residents, handling inquiries, requests, and complaints promptly and professionally
- Coordinated building amenities and services, ensuring a high standard of resident satisfaction
- Managed scheduling and reservations for amenities such as fitness centers, pools, and community rooms
- Greeted and assisted residents and visitors with a professional and friendly demeanor
- Managed incoming calls, emails, and inquiries, ensuring prompt and accurate responses
- Coordinated resident services such as package deliveries, maintenance requests, and reservations
- Maintained security protocols, monitoring access control systems and ensuring a safe environment
- Organized and oversaw community events, promoting resident engagement and satisfaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Financial Analyst
Wells Fargo
01.2019 - 01.2021
- Review and analyze purchase documents to determine transfer tax obligations and seller credits, ensuring accurate financial allocations between buyers and sellers.
- Validate that prices listed in purchase agreements align with data in the CORE application, conducting thorough audits for compliance.
- Prepare detailed reports summarizing findings, providing insights for improved document accuracy and compliance with regulatory standards.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Collaborated cross-functionally with other departments to streamline financial processes and improve efficiency
- Collaborated with underwriters to resolve any discrepancies or issues in loan documents, facilitating smooth transactions.
- Reduced errors in loan applications with thorough review processes, ensuring compliance with lending regulations.
- Reduced errors in loan servicing by implementing rigorous quality control measures and regular staff training sessions.
Assistant Business Administrator
SAI POLY PACK
01.2017 - 01.2019
- Supported executive team members with calendar management, travel arrangements, and expense reporting
- Prepared and edited presentations, reports, and correspondence for internal and external meetings
- Managed office supplies inventory.
- Assisted in the development and implementing of new business strategies and operational procedures.
- Prepared financial reports, budgets, and forecasts to support decision-making processes
- Maintained confidential information and records in compliance with company policies.
Education
Financial Planning -
Centennial College
05.2023
Post Graduation-Diploma in Project Management -
Georgian College
05.2022
Bachelor of Commerce in Computer Applications -
Osmania University
05.2019
Skills
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Detail-oriented with a high level of accuracy in data entry and record-keeping
- Able to work under pressure and meet tight deadlines in a fast-paced environment
- Strong Work Ethic
- Deadline Management
References
Available upon request.
Timeline
Concierge
Elite Residential Concierge Services
04.2023 - Current
Financial Analyst
Wells Fargo
01.2019 - 01.2021
Assistant Business Administrator
SAI POLY PACK
01.2017 - 01.2019
Post Graduation-Diploma in Project Management -
Georgian College
Financial Planning -
Centennial College
Bachelor of Commerce in Computer Applications -
Osmania University
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