Neel Desai
Hamilton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Chacoal Pit
04.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Food Service Manager
WingsUp
03.2021 - 03.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
Crew Member
WingsUp
03.2019 - 03.2021
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Post-Graduate Diploma - Computer System Technician - Software Support
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2020
Bachelor of Science - Information Technology
Gujarat Technological University
Vadodara, GJ05.2017
Skills
- Customer Service
- Operations Management
- Multi-tasking
- Microsoft Office
- Communication Skills
- Quality Control
- Staff Leadership
- Schedule Management
- Staff recruitment
- Task Delegation
- Recruitment
Certification
- Food Handler Certificate
- Smart Serve
References
Malav Patel, WINGSUP, Restaurant Manager, (514) 572-0627, MALAVPATEL277@GMAIL.COM
Timeline
Food Service Supervisor
Chacoal Pit
04.2023 - Current
Food Service Manager
WingsUp
03.2021 - 03.2024
Crew Member
WingsUp
03.2019 - 03.2021
Post-Graduate Diploma - Computer System Technician - Software Support
Mohawk College of Applied Arts And Technology
Bachelor of Science - Information Technology
Gujarat Technological University
- Food Handler Certificate
- Smart Serve
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