Navya Akuraju
Scarborough,Canada
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Server
Biryaniwalla Northyork
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Set up new sales displays each week with fresh merchandise.
- Increased sales significantly by upselling higher-end products to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier/Server
Chachi’s Chai Bar
09.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Server/Cashier
The Nilgiris
02.2022 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Advance Diploma - Networking
Centennial College
Bachelor of Technology - Computer Science
GITAM UNIVERSITY
Skills
- Customer Assistance
- Cash Handling
- Returns processing
- POS Systems
- Customer Service
- Drawer balancing
- Product restocking
- Cash Register Operation
- Product Recommendations
- Payment Collection
- Point-of-sale system operation
- Merchandise Restocking
- Cleaning and sanitizing
- Customer service excellence
- Daily Reporting
- Written and verbal communication
Languages
English- Fluent
Native or Bilingual
Hindi- Fluent
Native or Bilingual
Telugu- Fluent
Native or Bilingual
Certification
- Certified First Aid and CPR Level C, 02/2022, 02/2025
- Security Guard License - Ontario
Availability
- WeekDays - Full Days/Night
- WeekEnds - Full Day/Night
Timeline
Cashier/Server
Biryaniwalla Northyork
05.2023 - Current
Cashier/Server
Chachi’s Chai Bar
09.2022 - 12.2022
Server/Cashier
The Nilgiris
02.2022 - 09.2022
Advance Diploma - Networking
Centennial College
Bachelor of Technology - Computer Science
GITAM UNIVERSITY
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