Harleen Deol
Edmonton,AB
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
2
2
years of professional experience
Work History
Cashier/Server
Mudpot South Indian Cuisine
Edmonton, AB
09.2023 - Current
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Balanced daily transactions on a computerized point-of-sale system.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer inquiries regarding store policies and procedures.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Team Member
Tim Hortons
Edmonton, AB
07.2022 - 01.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted management in developing marketing strategies to increase sales.
- Worked closely with human resources to support employee management and organizational planning.
- Processed and retrieved customer special orders.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier, Kitchen Work Experience
Great 7 Pizza LTD
Spruce Grove, AB
09.2021 - 05.2022
- Maintained current knowledge of store promotions to highlight sales to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
W.P. Wagner High School
Skills
- Positive and Professional
- Telephone Management
- Product Knowledge
- Cash Handling
- Cash Register Operation
- ID Verification
- POS Systems
- Customer Assistance
- Scanner Operations
- Merchandise Restocking
- Customer Relations
- Customer Satisfaction
- Cross-Selling Abilities
- Customer Inquiries
- Customer Relationship Management (CRM)
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Cashier/Server
Mudpot South Indian Cuisine
09.2023 - Current
Team Member
Tim Hortons
07.2022 - 01.2023
Cashier, Kitchen Work Experience
Great 7 Pizza LTD
09.2021 - 05.2022
W.P. Wagner High School
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