Osama Ahmed
East York,ON
Summary
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature.
Friendly and reliable individual offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier/Server
Shaheen Tikka And Kabab House.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Manager
Star Vapes
2023.09 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Branch Manager
Global Star Trading LLC
2019.10 - 2023.08
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships, and driving revenue growth.
- Strengthened relationships with key clients, securing long-term partnerships, and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch finances, including budgeting, forecasting, and expense tracking, for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
High School Diploma -
Al Sharqiya
BahrainAdvanced Diploma - Supply Chain And Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON12.2026
Skills
- Payment Processing
- Customer Service
- Returns processing
- Product restocking
- Product Recommendations
- Payment Collection
- Cash Handling
- POS Systems
- Drawer balancing
- Customer Assistance
- Customer Relations
- Purchase assistance
- Sales expertise
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Professional Working
Timeline
Shift Manager
Star Vapes
2023.09 - Current
Branch Manager
Global Star Trading LLC
2019.10 - 2023.08
Cashier/Server
Shaheen Tikka And Kabab House.
High School Diploma -
Al Sharqiya
Advanced Diploma - Supply Chain And Operations Management
Centennial College of Applied Arts And Technology
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