NAVPREET KAUR
Save-On-Foods
Nanaimo,Canada
11
years of professional experience
To obtain a position that will enable me to use my strong communication skills, educational background, and ability to work well with people.
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Work History
Pharmacy Assistant
4 Months- Assisted pharmacists in managing inventory and ensuring medication availability.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Supported customer inquiries with product knowledge and service excellence.
- Maintained cleanliness and organization of pharmacy workspace for optimal operations.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Utilized pharmacy management software to track medication orders and patient profiles.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.
- Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
- Ensured compliance with pharmacy regulations by adhering to strict guidelines for medication storage and handling.
- Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
- Processed insurance claims accurately, resulting in swift reimbursements for the pharmacy.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
- Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
- Expedited prescription refills, reducing wait times for both new prescriptions and existing orders.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Pharmacy assistant
1 Month- Assisted pharmacists in preparing and dispensing medications accurately.
CSR
1 Year- Provided customer support at TD Bank, addressing inquiries and resolving issues to enhance client satisfaction.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted customers with account management and transaction processing to ensure satisfaction.
- Utilized banking software to maintain accurate records and update customer information efficiently.
Shift supervisor
3 Years 11 Months- Supervised shifts at McDonald Canada, ensuring operational efficiency and team coordination from September 2018 to August 2022.
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented efficient scheduling to optimize staff coverage during peak hours.
- Worked for 1 year in Top quality cleaners (Laundromat) in Nanaimo, BC, Canada.
Assistant Manager
2 Years 7 Months- Assistant Manager in HDFC BANK LTD, RAYYA BRANCH, AMRITSAR, INDIA September 2015 to April 2018.
- Assisted in daily branch operations, ensuring compliance with banking regulations and policies.
- Supported customer service initiatives, enhancing client satisfaction through prompt issue resolution.
- Collaborated with team members to streamline processes, improving overall efficiency within the branch.
Education
- Wine Marketing
- PTE core certificate
Post Degree Diploma - Business Studies (PDDB)
Bachelor of commerce (professional)
Skills
Microsoft Office proficiency
Customer service excellence
Great problem solving skills
Data analysis
Multilingual communication
Direction following
Team collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Pharmacy Assistant
Save-On-Foods
02.2026 - 06.2026Read More
Pharmacy assistant
Anchor compounding pharmacy
12.2025 - 01.2026Read More
CSR
TD BANK
01.2022 - 01.2023Read More
Shift supervisor
McDonald Canada
09.2018 - 08.2022Read More
Assistant Manager
HDFC BANK LTD, RAYYA BRANCH
09.2015 - 04.2018Read More
DAV College
Bachelor of commerce (professional)
Read More
VIU
Post Degree Diploma from Business Studies (PDDB)
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Top quality cleaners (Laundromat)
Read More
VIU
from Wine Marketing
Read More
from PTE core certificate
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