Shanthi Mohan
Edmonton,AB
Summary
Seeking a fresh start in the BPO sector, with a proven track record in customer support, exceeding expectations and enhancing customer satisfaction with prior work experience of 2 years and 9 months in the health care field as a pharmacy assistant. Skilled in managing high-pressure situations with effective communication and problem-solving strategies. Adept at delivering win-win solutions that foster positive customer relationships.
Overview
21
21
years of professional experience
Work History
Pharmacy assistant
North Central Coop
Edmonton, Alberta
07.2023 - 11.2024
- Handled customer transactions, ensuring a positive experience at the pharmacy counter.
- Supported training of new staff on pharmacy procedures and customer service standards.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered customer questions about prescribed and OTC medications.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Processed prescriptions accurately and efficiently for diverse patient needs.
Pharmacy Assistant
Innomar Pharmacy
Edmonton, AB
07.2022 - 02.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by tracking stock levels and placing orders as needed.
- Maintained clean and organized workspaces to ensure compliance with safety standards.
- Supported prescription processing by verifying patient information and medication details.
- Collaborated with pharmacy team to streamline workflow and improve efficiency.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Helped pharmacy staff prepare medications and fill orders.
- Executed administrative tasks including document filing and waybill printing.
Technical Support Representative
Wipro Technologies
Chennai, Tamil Nadu
01.2005 - 06.2007
- Assisted customers with technical inquiries via phone and email.
- Documented customer interactions in the support ticketing system named ITSM.
- Diagnosed software and hardware issues using troubleshooting techniques.
- Collaborated with team members to resolve complex technical problems.
- Provided product information and guidance to enhance user experience.
- Escalated unresolved issues to senior support staff for further assistance.
Technical Support Call Center Representative
Slash Support Pvt Ltd
Chennai, Tamil Nadu
01.2004 - 10.2004
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Diploma - Health Care- Pharmacy
Pharmacy Assistant
Robertson College06-2021
Computer Networking Administrator - Computer Networking
NAIT
Edmonton, AB06-2019
Bachelor of Electrical Engineering - Electrical And Electronics
Raja College Of Engineering And Technology
Madurai, Tamil Nādu ,India06-2003
Skills
- Problem-solving and decision-making
- Verbal communication
- Multitasking and task prioritization
- Analytical thinking
- Microsoft Office proficiency
- Teamwork and collaboration
- Basic math skills
- Quality assurance
Languages
English
Professional
Tamil
Professional
Accomplishments
- Best Customer support Representative -Slash Support Pvt Ltd., based on CSAT score.
- Best Technical support Representative - WIPRO Technologies, chennai, India, based on number of calls taken, First call closure and CSAT score.
Timeline
Pharmacy assistant
North Central Coop
07.2023 - 11.2024
Pharmacy Assistant
Innomar Pharmacy
07.2022 - 02.2023
Technical Support Representative
Wipro Technologies
01.2005 - 06.2007
Technical Support Call Center Representative
Slash Support Pvt Ltd
01.2004 - 10.2004
Diploma - Health Care- Pharmacy
Pharmacy Assistant
Computer Networking Administrator - Computer Networking
NAIT
Bachelor of Electrical Engineering - Electrical And Electronics
Raja College Of Engineering And Technology