Nav Sangha
Summary
To contribute in a work environment as an outgoing, enthusiastic who offers considerable skills and a desire to achieve high-quality results. Talented food service professional bringing in skills in order management, payment processing, and upselling. Accomplished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Mademoiselle Raw Bar And Grill
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Flight Attendant
Porter Airlines
01.2023 - 10.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Attendant
Air Canada
12.2021 - 02.2022
- Flight Attendant duties, Training for 7 weeks
- 7 weeks of extensive training. Written and Practical
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Mortgage Consultant
Clarity Financial Inc
03.2021 - 11.2021
- Determine credit risks by reviewing files in advance and comparing data against internal checklist and guidelines, Create strategies to develop and expand existing customer sales
- Oversaw sales and underwriting processes of mortgage lending office.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
Restaurant Manager/Front desk
BEACH SUITES - GRAND CAYMAN ISLAND
12.2018 - 02.2019
- Duties included managing front desk, being POC for all servers and bartenders, delegated tasks, managed table issues, identified and resolved customer issues
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Education
Bachelor of Science -
Wilfrid Laurier University
07.2017
Skills
- Leadership and Decision-Making Skills
- Communication - English, Hindi, Punjabi
- Customer Service and Sales Background
- Organizational and Time Management Skills
- Team motivation
- Team building
- Adaptability
- Cash Handling
- Flight Safety
- Passenger Safety Management
Languages
Punjabi
Hindi
Timeline
Flight Attendant
Porter Airlines
01.2023 - 10.2023
Flight Attendant
Air Canada
12.2021 - 02.2022
Assistant Manager
Mademoiselle Raw Bar And Grill
03.2021 - Current
Mortgage Consultant
Clarity Financial Inc
03.2021 - 11.2021
Restaurant Manager/Front desk
BEACH SUITES - GRAND CAYMAN ISLAND
12.2018 - 02.2019
Bachelor of Science -
Wilfrid Laurier University
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