Navjot Kaur
Brampton,ON
Summary
History includes managing customer service, sales and operational areas for airlines. Excellent communication, prioritization and multitasking abilities. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Representative
TELUS COMMUNICATIONS
10.2023 - 02.2024
- Managed a team of sales and marketing professionals to successfully meet and exceed sales targets,
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques,
- Wrote and designed marketing materials that successfully drove product sales and increased customer loyalty,
- Conducted market research to identify customer needs and preferences. Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
Truck Dispatcher
KRIS KAY TRUCK LINES INC.
11.2021 - 09.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Kept detailed and updated records of calls in physical and electronic databases, Managed daily delivery and work schedules to maximize coverage
- Monitoring truck repairs and maintenance schedules
- Logging customer shipping schedules and complaints, Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight, Scheduling drivers to make freight deliveries and communicating with customers about freight details, delivery or pickup times, and special handling requests
Team Lead
SUNWING AIRLINES
01.2020 - 10.2021
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations,
- Manage passenger baggage processing including handling and fee calculation if applicable,
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies,
- Developed and implemented customer service strategies that improved customer experience and loyalty
Pharmacy Assistant
SHOPPERS DRUGMART
02.2018 - 12.2019
- Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed
- Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory, Managed study supplies and pharmacy operations, ensuring compliance with regulations, Provided technical assistance to pharmacists, pharmacy technicians, and other healthcare professionals, Compounding pharmaceutical supplies not requiring a sterile environment
- Performing routine inventory, including the placement and receiving of orders
International Student Advisor
GEORGIAN COLLEGE
09.2017 - 04.2019
- Monitored student progress to drive successful academic outcomes.
- Provided resources to support students in achieving career goals.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Worked closely with housing staff to coordinate appropriate accommodations for international students, addressing any concerns or challenges that may arise during their stay.
- Advised students on educational, career and social opportunities.
Education
Diploma - Fitness and Health Promotion
Georgian College of Applied Arts and Technology
Barrie, ON04.2019
CERTIFICATION - DISPATCH CERTIFICATE
RAI DISPATCH TRAINING
Skills
- Technical skills
- Excellent communication skills
- Processing orders
- Critical thinker
- Customer relationship management
- Data entry
- Training new hires
- Team building
- Adaptability
- Negotiation Techniques
Timeline
Sales and Marketing Representative
TELUS COMMUNICATIONS
10.2023 - 02.2024
Truck Dispatcher
KRIS KAY TRUCK LINES INC.
11.2021 - 09.2023
Team Lead
SUNWING AIRLINES
01.2020 - 10.2021
Pharmacy Assistant
SHOPPERS DRUGMART
02.2018 - 12.2019
International Student Advisor
GEORGIAN COLLEGE
09.2017 - 04.2019
Diploma - Fitness and Health Promotion
Georgian College of Applied Arts and Technology
CERTIFICATION - DISPATCH CERTIFICATE
RAI DISPATCH TRAINING
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