Suhha Khan
Langley,Canada
Summary
Customer Service and Sales Specialist brings 8+ years of experience in marketing, software sales, and customer service. Proven track record in promoting product benefits, nurturing customer relationships, and achieving sales targets. Proficient in leveraging CRM tools such as Sales Force and ZohoCRM to enhance customer experience. Detail-oriented professional with strong problem-solving and negotiation skills, adept at building relationships and fostering team collaboration. Aspires to contribute strategic insights and drive business growth in a challenging role.
Overview
8
8
years of professional experience
Work History
Software Sales and Marketing Representative
Nextleft
04.2021 - 08.2023
- Executed strategic sales and marketing initiatives to promote software products
- Leveraged CRM expertise to manage and nurture customer relationships
- Achieved sales targets through effective communication and persuasion skills
- Utilized analytical thinking to identify customer needs and provide tailored solutions
- Generated successful leads through cold calling as well as lead generation software's
- Answered client emails, addressed concerns and conducted daily follow ups on inquiries.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Spa Specialist/Front Desk and Customer Service Specialist
JW Marriott Parq Vancouver
11.2018 - 02.2020
- Greeted clients professionally and gave tours upon guest arrival
- Responded to various customer inquiries via phone calls and email
- Utilized Spasoft software for check-ins, payments, and promotions
- Maintained spa aesthetics and ensured a positive customer experience
- Went above and beyond to ensure customer satisfaction
- Handled and resolved customer concerns by offering alternative solutions, management approved discounts and perks such as complimentary upgrades and store credit.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative & Demonstrator Contract
PNE Pink Solution
08.2018 - 09.2018
- Demonstrated and promoted Pink Solution products
- Effectively communicated product benefits and upsold additional services
- Addressed customer concerns and achieved sales targets at the marketing booth.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Representative, Door to Door
Enagic
04.2017 - 05.2018
- Conducted door-to-door sales presentations for water filtration products
- Persuaded customers to purchase by highlighting product benefits
- Managed invoicing
- Followed up with potential leads monthly.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Customer Service Representative
Efteling
09.2015 - 01.2017
- Addressed customer inquiries, suggested appropriate products, and processed orders
- Ensured positive customer experiences and resolved issues promptly
- Enthusiastically approached customers to ensure the customers have a positive experience at the theme park.
- Assisted customers in navigating the theme park and provided recommendations on attractions, shows, and dining options based on their preferences and interests.
- Assist customers with any special accommodations or needs they may have, ensuring their experience at the theme park is enjoyable and inclusive for all.
- Develop and maintain in-depth knowledge of the theme park's attractions, shows, and dining options to provide accurate and personalized recommendations to customers based on their preferences and interests.
Education
Diploma - Business Media
BCIT
Online Graduated -
J.N Burnett Secondary
Richmond01.2018
Skills
- Excellent Communication
- Relationship Building
- Negotiation Skills
- Customer Focus
- Strategic Thinking
- Digital Marketing Proficiency
- Problem-Solving
- Adaptability
- Time Management
- Team Collaboration
- Detail-Oriented
Technical Skills
● Sales force
● ZohoCRM
● Zen desk
● Spasoft
● Microsoft Excel
● Google sheets
● Gamma
● Google slides
● PowerPoint
● Quickbooks
● Gmail, Outlook, Zoho Mail, Titan Mail
● Web development- Wordpress
Languages
English- Fluent
Urdu- Fluent
Hindi- Fluent
Arabic- Intermediate
Awards
- Company Award- Nextleft Outstanding Team Player, 10/01/21, Acknowledged for collaborative efforts and impactful contributions to cross-functional team projects.
- Model United Nations (MUN Awards, 05/23/15, Recognized for exceptional diplomacy and leadership in addressing complex global security issues.
Projects
E commerce Store Development,
https://zafaran.ca/
Corporate Website Development
https://vgtinc.ca/
Marketing Management
Social media management of Chef Hyve, Vancouver BC.
Customer Support
Responding to all business inquiries, concerns and questions on Vancouver General Trading Inc.’s web hosting page, email address and social media platforms.
References
References are available upon request
Timeline
Software Sales and Marketing Representative
Nextleft
04.2021 - 08.2023
Spa Specialist/Front Desk and Customer Service Specialist
JW Marriott Parq Vancouver
11.2018 - 02.2020
Sales Representative & Demonstrator Contract
PNE Pink Solution
08.2018 - 09.2018
Sales Representative, Door to Door
Enagic
04.2017 - 05.2018
Customer Service Representative
Efteling
09.2015 - 01.2017
Diploma - Business Media
BCIT
Graduated -
J.N Burnett Secondary
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