Navjot Kaur
Surrey,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Quiznos
10.2022 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Assistant Manager
BMD Hotel
12.2021 - 06.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Handling cash, attending the guests, and pre-booking for events.
Trainee
ITC Hotels
12.2018 - 05.2019
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
MBA - Finance And Human Resource
University Canada West
Vancouver, BC01.2024
Bachelor of Hospitality Management - Tourism And Hotel Management
Punjab Technical University
Punjab, India11.2020
Skills
- Workplace Safety
- Leadership Abilities
- Team Building
- Quality Assurance
- Customer Service
- Problem-Solving
- Industry Knowledge
- Task Prioritization
- Effective Communication
- Time Management
Accomplishments
I received many awards in sports.
I did volunteering at college events.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Affiliations
- I received appreciation and job offer letter from FRONT OFFICE department.
Certification
Certificates in Marketing and Green finance.
Timeline
Shift Supervisor
Quiznos
10.2022 - Current
Assistant Manager
BMD Hotel
12.2021 - 06.2022
Trainee
ITC Hotels
12.2018 - 05.2019
MBA - Finance And Human Resource
University Canada West
Bachelor of Hospitality Management - Tourism And Hotel Management
Punjab Technical University
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