Surinder Singh
Delta,Canada
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Paladin Security Vancouver
Downtown Community Health Center(Vch) Vanouver
04.2024 - Current
- Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
Patient Watch
Paladin Security Vancouver
Peace Arch Hospital White Rock
04.2024 - Current
- Kept a calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
- Eased workload burden on nursing staff through assistance in transporting wheelchair-bound or ambulatory patients when necessary throughout the facility safely .
- Facilitated the transfer of pertinent patient information between departments, promoting seamless continuity of care.
- Expedited admissions process for new patients by collecting necessary information promptly while maintaining strict confidentiality.
- Enhanced patient satisfaction by providing efficient and compassionate care during their hospital stay.
- Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
- Assisted nurses with daily patient care tasks, improving the overall efficiency of the healthcare team.
- Contributed to a positive work environment by collaborating effectively with fellow staff members and displaying a helpful attitude at all times.
Security Officer
Provincial Assessment Center (paladin)
Port Coquitlam
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer(Paladin)
Red Fish Healing Centre for Mental Health and Addictio
Coquitlam
01.2024 - Current
- Assisting in maintaining a safe environment and providing ongoing monitoring of patients' status
- Ensuring safety protocols are followed and responding to emergencies
- Helping clinical staff in emergencies
- Attending medical emergencies
- Providing first aid in medical emergencies
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cleaner
Instant Bookkeeping and Tax Servcies
Surrey
11.2022 - 05.2024
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Security Officer,Mobile-Patrol&Ports(Securiguard)
Vancouver Coastal Health at Harm reduction clinic
Vancouver
04.2022 - 12.2023
- Led security operations across multiple commercial properties
- Ensured a safe environment using innovative security protocols
- Maintained surveillance and provided emergency assistance as required.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
Security Officer
BSL Security
Delta
01.2022 - 11.2023
- Provided static security services in various locations
- Streamlined security protocols, enhancing safety in high-risk zones.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Cleaner
Vital Physio Clinic
Surrey
03.2022 - 04.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Consistently met or exceeded performance targets for clearance turnaround times, contributing to the company''s reputation for excellent service delivery.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Security Officer
AlertGuard Security
Coquitlam
01.2022 - 12.2022
- Managed security operations at multiple sites, ensuring safety and order
- Applied innovative security strategies, enhancing overall safety.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Customer Service Representative
Tim Hortons
Coquitlam
12.2021 - 08.2022
- Resolved customer service requests promptly while providing a friendly customer service experience.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Cleaner
Baby Lon
Montreal
09.2021 - 12.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Emptied trashcans and transported waste to collection areas.
- Removed trash, debris and other waste materials from premises.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Police Constable
Punjab Police
Ludhiãna
01.2019 - 12.2020
- Successfully solved over 150 complex cases, enhancing community safety
- Leveraged communication skills to mediate disputes and encourage cooperation.
- Participated in specialized training programs, enhancing personal skills for better service to the community.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Provided testimony in court proceedings, resulting in a high rate of successful prosecutions.
- Managed traffic control at accident scenes, ensuring public safety while minimizing congestion-related delays.
- Served as a field training officer, mentoring new recruits and helping them acclimate to their roles as constables.
- Conducted surveillance operations aimed at identifying and apprehending suspects involved in criminal activity, leading to increased arrest rates.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Collaborated with fellow officers for successful crime prevention and resolution efforts.
Housekeeping Manager
J.W. Marriott
Chandigarh
01.2018 - 10.2019
- Managed a team of 20,
- Implemented strategies to boost customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
Education
Associate Of Arts - Arts
LaSalle College
Vancouver, BC06.2024
Advance Diploma In Business Hospitality Management - Hospitality
Pacific Link College
Surrey Bc12.2022
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Motivation
- Safety understanding
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Policy Enforcement
- De-escalation Strategies
- Access Control Systems
- Healthcare Regulations Compliance
- Professionalism and Ethics
- Workplace Violence Prevention
- Incident Reporting Protocols
- Hazardous Materials Handling
- Security policy enforcement
- Team Coordination Abilities
- Physical Security Measures
- Crisis Intervention Techniques
- Sensitive Information Protection
- Surveillance Equipment Operation
- Visitor Management Systems
- Security Incident Investigation
- Patient Safety Procedures
- CCTV Surveillance
- Security Patrol Techniques
- Verbal Communication
- Public Safety
- Incident Reporting
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Attention to Detail
- Punctuality
- Adaptable and Flexible
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Advance security training.
- OFA||
- Informed trauma care
- Heliport - LMC Helipad Safety Awareness Training.
- Naloxone - BCCDC - Naloxone Administration"
- MRI - MR Safety Education for Emergency Response Staff.
- Certification in Provincial Violence Prevention Curriculum.
Timeline
Shift Supervisor
Paladin Security Vancouver
04.2024 - Current
Patient Watch
Paladin Security Vancouver
04.2024 - Current
Security Officer
Provincial Assessment Center (paladin)
04.2024 - Current
Security Officer(Paladin)
Red Fish Healing Centre for Mental Health and Addictio
01.2024 - Current
Cleaner
Instant Bookkeeping and Tax Servcies
11.2022 - 05.2024
Security Officer,Mobile-Patrol&Ports(Securiguard)
Vancouver Coastal Health at Harm reduction clinic
04.2022 - 12.2023
Cleaner
Vital Physio Clinic
03.2022 - 04.2023
Security Officer
BSL Security
01.2022 - 11.2023
Security Officer
AlertGuard Security
01.2022 - 12.2022
Customer Service Representative
Tim Hortons
12.2021 - 08.2022
Cleaner
Baby Lon
09.2021 - 12.2021
Police Constable
Punjab Police
01.2019 - 12.2020
Housekeeping Manager
J.W. Marriott
01.2018 - 10.2019
Associate Of Arts - Arts
LaSalle College
Advance Diploma In Business Hospitality Management - Hospitality
Pacific Link College