Surinder Singh
Delta,Canada
Summary
Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Paladin Security Vancouver
04.2024 - Current
- Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
Patient Watch
Paladin Security Vancouver
04.2024 - Current
- Kept a calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
- Eased workload burden on nursing staff through assistance in transporting wheelchair-bound or ambulatory patients when necessary throughout the facility safely .
- Facilitated the transfer of pertinent patient information between departments, promoting seamless continuity of care.
- Expedited admissions process for new patients by collecting necessary information promptly while maintaining strict confidentiality.
- Enhanced patient satisfaction by providing efficient and compassionate care during their hospital stay.
- Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
- Assisted nurses with daily patient care tasks, improving the overall efficiency of the healthcare team.
- Contributed to a positive work environment by collaborating effectively with fellow staff members and displaying a helpful attitude at all times.
Security Officer(Paladin)
Red Fish Healing Centre for Mental Health and Addictio
01.2024 - Current
- Assisting in maintaining a safe environment and providing ongoing monitoring of patients' status
- Ensuring safety protocols are followed and responding to emergencies
- Helping clinical staff in emergencies
- Attending medical emergencies
- Providing first aid in medical emergencies
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer,Mobile-Patrol&Ports(Securiguard)
Vancouver Coastal Health at Harm reduction clinic
04.2022 - 12.2023
- Led security operations across multiple commercial properties
- Ensured a safe environment using innovative security protocols
- Maintained surveillance and provided emergency assistance as required.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
Security Officer
BSL Security
01.2022 - 11.2023
- Provided static security services in various locations
- Streamlined security protocols, enhancing safety in high-risk zones.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Security Officer
AlertGuard Security
01.2022 - 12.2022
- Managed security operations at multiple sites, ensuring safety and order
- Applied innovative security strategies, enhancing overall safety.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Customer Service Representative
Tim Hortons
12.2021 - 08.2022
- Resolved customer service requests promptly while providing a friendly customer service experience.
Police Constable
Punjab Police
01.2019 - 12.2020
- Successfully solved over 150 complex cases, enhancing community safety
- Leveraged communication skills to mediate disputes and encourage cooperation.
- Participated in specialized training programs, enhancing personal skills for better service to the community.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Provided testimony in court proceedings, resulting in a high rate of successful prosecutions.
- Managed traffic control at accident scenes, ensuring public safety while minimizing congestion-related delays.
- Served as a field training officer, mentoring new recruits and helping them acclimate to their roles as constables.
- Conducted surveillance operations aimed at identifying and apprehending suspects involved in criminal activity, leading to increased arrest rates.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Collaborated with fellow officers for successful crime prevention and resolution efforts.
Manager
J.W. Marriott
01.2018 - 10.2019
- Managed a team of 20, ensuring efficient hotel operations
- Implemented strategies to boost customer satisfaction and reduce costs.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate Of Arts - Arts
LaSalle College
06.2024
Advance Diploma In Business Hospitality Management - Hospitality
Pacific Link College
12.2022
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Motivation
- Safety understanding
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Policy Enforcement
- De-escalation Strategies
- Access Control Systems
- Healthcare Regulations Compliance
- Professionalism and Ethics
- Workplace Violence Prevention
- Incident Reporting Protocols
- Hazardous Materials Handling
- Security policy enforcement
- Team Coordination Abilities
- Physical Security Measures
- Crisis Intervention Techniques
- Sensitive Information Protection
- Surveillance Equipment Operation
- Visitor Management Systems
- Security Incident Investigation
- Patient Safety Procedures
- CCTV Surveillance
- Security Patrol Techniques
- Verbal Communication
- Public Safety
- Incident Reporting
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Attention to Detail
- Punctuality
- Adaptable and Flexible
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Advance security training.
- OFA||
- Informed trauma care
- Heliport - LMC Helipad Safety Awareness Training.
- Naloxone - BCCDC - Naloxone Administration"
- MRI - MR Safety Education for Emergency Response Staff.
- Certification in Provincial Violence Prevention Curriculum.
Timeline
Shift Supervisor
Paladin Security Vancouver
04.2024 - Current
Patient Watch
Paladin Security Vancouver
04.2024 - Current
Security Officer(Paladin)
Red Fish Healing Centre for Mental Health and Addictio
01.2024 - Current
Security Officer,Mobile-Patrol&Ports(Securiguard)
Vancouver Coastal Health at Harm reduction clinic
04.2022 - 12.2023
Security Officer
BSL Security
01.2022 - 11.2023
Security Officer
AlertGuard Security
01.2022 - 12.2022
Customer Service Representative
Tim Hortons
12.2021 - 08.2022
Police Constable
Punjab Police
01.2019 - 12.2020
Manager
J.W. Marriott
01.2018 - 10.2019
Associate Of Arts - Arts
LaSalle College
Advance Diploma In Business Hospitality Management - Hospitality
Pacific Link College
- Advance security training.
- OFA||
- Informed trauma care
- Heliport - LMC Helipad Safety Awareness Training.
- Naloxone - BCCDC - Naloxone Administration"
- MRI - MR Safety Education for Emergency Response Staff.
- Certification in Provincial Violence Prevention Curriculum.
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