Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Navis Mathew

Halifax,NS

Summary

Detail-oriented and sales-driven professional with a proven track record in customer service, team leadership, and cash management across the aviation and hospitality industries. Successfully increased revenue and client satisfaction by applying strategic upselling techniques, optimizing service processes, and cultivating strong customer relationships. Seeking to leverage these skills in a banking role to drive customer engagement, financial growth, and operational efficiency.

Overview

2
2
years of professional experience

Work History

Airport Customer Service Agent

Executive Aviation Group
2023.07 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

VIP Service Manager

The Grafton Connor Group
2023.09 - 2024.07
  • Led a team of servers, overseeing cash management, inventory control, and daily operations. Introduced innovative strategies to optimize service efficiency and improve overall performance, while also developing initiatives to drive sales growth and increase revenue.
  • Enhanced client satisfaction by delivering personalized services and promptly addressing high-value customer needs. Cultivated strong client relationships, driving repeat business and positive feedback through tailored service strategies.
  • Developed client loyalty by remembering individual preferences and creating customized experiences. Streamlined interdepartmental communication to ensure smooth coordination and consistent delivery of premium services.
  • Proactively resolved potential issues, reducing customer complaints and enhancing client retention.

Bartender

The Grafton Connor Group
2022.10 - 2023.05
  • Built strong relationships with patrons by understanding their preferences and providing personalized recommendations, fostering repeat business and long-term loyalty
  • Proactively recommended premium beverages and upsold specialty cocktails, consistently surpassing sales targets and increasing average customer spending
  • Managed transactions efficiently, handling cash, card payments, and tabs with a high level of accuracy, ensuring smooth financial operations
  • Leveraged deep knowledge of product offerings to promote daily specials and seasonal drinks, resulting in increased sales of featured items.

Education

BBA -

Saint Mary’s University
Halifax, NS
08.2024

Skills

  • Arline Choice software
  • MS excel/word/powerpoint
  • POS systems
  • Finance Reconciliation
  • Team worker
  • Sales expert
  • Quick Learner
  • Mangement

Accomplishments

Founder and President, Saint Mary's Malayali Society  | september 2023-August-2024
Established and led a cultural society, fostering community engagement and cultural exchange among members.
Managed a team of 3 executives to organize and execute two successful events: Meet and Greet: Engaged 50+ attendees for networking and cultural connection.
Thappum Thakkilum: A traditional music and dance celebration with 80 participants.
Developed leadership, event planning, and organizational skills while promoting inclusivity and diversity within the society.
Link: https://www.instagram.com/smu.malayali.society

Founder and Choreographer, Prospect Dance Academy | June 2024 – Present

Launched and grew a dance academy, starting with 5 students and now instructing 10 dancers through strategic marketing and sales techniques.
Choreographed and prepared dancers for participation in 4 major events, enhancing their performance skills and public visibility.
Managed financial operations, overseeing cash inflows and outflows to ensure the academy’s sustainability.
Currently exploring long-term growth opportunities by negotiating a one-year studio contract to expand the academy’s presence.
Link: https://www.instagram.com/pr0spect_dance/

Timeline

VIP Service Manager

The Grafton Connor Group
2023.09 - 2024.07

Airport Customer Service Agent

Executive Aviation Group
2023.07 - Current

Bartender

The Grafton Connor Group
2022.10 - 2023.05

BBA -

Saint Mary’s University
Navis Mathew