Navis Mathew
Halifax,NS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Airport Customer Service Agent
Executive Aviation Group
2023.07 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
VIP Services Manager
The Grafton Connor Group
2023.09 - 2024.07
- Led a team of servers, overseeing cash management, inventory control, and daily operations. Introduced innovative strategies to optimize service efficiency and improve overall performance, while also developing initiatives to drive sales growth and increase revenue.
- Enhanced client satisfaction by delivering personalized services and promptly addressing high-value customer needs. Cultivated strong client relationships, driving repeat business and positive feedback through tailored service strategies.
- Developed client loyalty by remembering individual preferences and creating customized experiences. Streamlined interdepartmental communication to ensure smooth coordination and consistent delivery of premium services. Proactively resolved potential issues, reducing customer complaints and enhancing client retention.
Education
BBA -
Saint Mary’s University
Halifax, NS08.2024
Skills
- Arline Choice
- MS Office
- POS systems
- Finance Reconciliation
- Team worker
- sales expert
Timeline
VIP Services Manager
The Grafton Connor Group
2023.09 - 2024.07
Airport Customer Service Agent
Executive Aviation Group
2023.07 - Current
BBA -
Saint Mary’s University
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