NAYNESH KOLAWALA
Surat
Summary
Experienced with trade finance operations and international transaction facilitation. Utilizes risk assessment and regulatory compliance skills to ensure smooth operations. Track record of driving team collaboration and achieving results in dynamic environments.
Overview
17
17
years of professional experience
Work History
Airport Customer Service Agent
PAL AIRLINES
09.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Coordinated check-in processes, ensuring efficiency and compliance with airline regulations.
- Managed baggage handling procedures, minimizing delays and enhancing passenger satisfaction.
- Monitored flight schedules and communicated updates to passengers, ensuring timely information dissemination.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Head Cashier Supervisor
The Bargain! Shop
07.2024 - Current
- Supervised daily cash operations and ensured compliance with company policies.
- Trained and mentored new cashiers on procedures and customer service standards.
- Analyzed cash flow discrepancies and implemented corrective measures to enhance accuracy.
- Coordinated scheduling of cashier staff to optimize workflow during peak hours.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
Team Leader - Transactions Processing
IndusInd Bank Ltd
01.2023 - 04.2024
- Led trade finance initiatives, optimizing processes for letter of credit issuance and documentary collections.
- Mentored junior staff, enhancing team productivity and knowledge in trade finance operations.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements and internal policies.
- Streamlined documentation processes, reducing turnaround times for trade finance transactions significantly.
- Monitoring and reconciliation open entries of Office Accounts.
- Escalated and resolved customers issues and complaints on operational matters
- Handled all queries and client feedback in a professional manner.
Manager
AXIS Bank LTD
03.2013 - 01.2023
- Receive the documents for processing from the client & to provide e-Acknowledgement to the client for the document received.
- Conduct preliminary scrutiny of documents.
- Covering Interbank rates for clients & ensuring accounts of customers are adequately funded for recovery of service charges and debit of transaction amounts.
- Ensure reconciliation of all Forex related GL Heads & ensure proper filing of records and custody of original documents.
- Attend to Departmental Audits, Internal Audit, Structured Visit reports and submission of compliance within the stipulated time.
- Tally on the physical holding of Foreign Currency Notes and Travellers Cheques with the inventory.
- Advise non-payment, non-acceptance of export/domestic outward bills to customers.
- Release import documents / domestic inward bills to customers against payment / acceptance.
- Obtain approval from competent authority for deferral.
- Reconciliation & MIS report to be submitted on daily basis.
- Monitoring of daily cash and cheque pickup status.
Assistant Manager
HDFC Bank LTD
09.2011 - 09.2012
- Conducting KYC analysis of Corporate Accounts / Current Account / Savings Accounts / Fixed Deposits Accounts / NRE – NRO – NRI Accounts / Recurring Deposits
- Co – ordination with Customer Id Creation / Account Opening with HO Team
- Query resolution follow up with HO Team & with branch support staff.
- Ensure compliance with the KYC policies and procedures of the Bank as stipulated from time to time
- Document Verification Unit / Account Opening Department.
Customer Service Officer
ICICI BANK LTD
10.2010 - 09.2011
- Attending walk in customers and resolution of customer complaints within TAT / meeting the customer requirements.
- Responsible for Cross Sell & enhancing relationship with existing customers.
- Generation of referrals from internal database.
- Handling cash and customer transactions (as & when needed in branch), Cash Receipts, Deposits & Payments. (as & when needed in branch)
- Pins, Demand Drafts, Pay Orders, FD Receipts custodian
- Selling of Investment products like Mutual Fund, Insurance & CASA.
- ATM/Debit card hotlisting / dehotlisting request, Stop payment, RTGS, NEFT requests
- Generate business and cross sell all products and services of the Bank.
- Managing Operations like A/c opening, FD, Lobby Management etc.
Operation Officer
HDFC STANDARD LIFE
04.2008 - 09.2010
- 6 Sigma consistency in policy servicing transactions since joining.
- Awards for speedily settling claims in co-ordination with Claimant & HoD’s.
- Topper in NOP ( Number of Policy ) category. ( For JFM Quarter)
- Topper in NOP ( Number of Policy ) category. ( For JFM Quarter)
- Customer Service
Education
Bachelor of Commerce - Accounting, Auditing, Statics,
Veer Narmad South Gujarat University
Surat, Gujarat04-2004
Post Graduate Diploma in Computer Application - Computer Application
COMPED COMPUTERS
SURAT, GUJARAT, INDIA03-2005
Skills
- Tally ERP9 / Various Accounts software
- Microsoft office 2003 & 2007
- Computer Software & Hardware Installation
- Finacle, Flex cube, Finware Host banking Financial Software
- KYC Utility, Fund Settle System RTGS / NEFT Systems
Languages
English
Full Professional
Timeline
Airport Customer Service Agent
PAL AIRLINES
09.2024 - Current
Head Cashier Supervisor
The Bargain! Shop
07.2024 - Current
Team Leader - Transactions Processing
IndusInd Bank Ltd
01.2023 - 04.2024
Manager
AXIS Bank LTD
03.2013 - 01.2023
Assistant Manager
HDFC Bank LTD
09.2011 - 09.2012
Customer Service Officer
ICICI BANK LTD
10.2010 - 09.2011
Operation Officer
HDFC STANDARD LIFE
04.2008 - 09.2010
Bachelor of Commerce - Accounting, Auditing, Statics,
Veer Narmad South Gujarat University
Post Graduate Diploma in Computer Application - Computer Application
COMPED COMPUTERS
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